Technology Support Lead, Athena Core

JPMorgan Chase & Co.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

JPMorgan Chase & Co. in Singapore is seeking a Technology Support Lead in CIB Technology to shape the future of our production services and core infrastructure platforms.

You will provide technical leadership across the Athena Core environment and partner with teams to deliver resilient deployments. The role emphasizes reliability, scalability, and security, with hands-on leadership in incident management, performance testing, and AI-assisted automation.

Qualifications

• 5+ years of information technology services experience or equivalent expertise.
• Advanced Linux expertise with provisioning and configuration management (Puppet, Ansible, Terraform).
• Strong software engineering skills in Python, including testing and delivery.
• Proven ability to build automated tools, systems, and services across multiple domains.
• Solid understanding of networking, cloud services, orchestration, containers, and compute/storage.
• Experience with reliability, scalability, security, enterprise architecture, and ITIL practices.

Responsibilities

• Lead end-to-end service delivery for Athena Core platform and infrastructure operations, including acting as a technical lead for infrastructure operations.
• Partner with development and infrastructure teams to ensure resilient deployments and conduct resiliency design reviews.
• Balance operational support with engineering delivery by automating toil and building tools across tech domains.
• Lead performance and resiliency testing, bottleneck remediation, and capacity planning using telemetry and data insights.
• Serve as escalation during major incidents, restoring service quickly and driving incident, problem, and change management across full stack systems.
• Monitor production environments and communicate status, impact, and remediation to stakeholders through service restoration using observability tools.
• Provide technical leadership and mentorship, promote SRE culture, and drive adoption of SRE best practices (reliability, scalability, security, enterprise architecture).
• Lead adoption of AI capabilities to improve incident triage speed and ensure human-in-the-loop validation and data handling.

Skills

Python programming

Observability & monitoring

Incident management

Automation & tooling

AI-guided operations

Tools

Puppet

Ansible

Terraform

CI/CD tooling

Job description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Commercial and Investment Banking (CIB) Technology - Athena Core, you will play a leadership role in ensuring the operational stability, availability, resiliency, and performance of our production services and core infrastructure platforms. You will demonstrate strong knowledge across multiple technical domains, advise others on technical and business issues, and apply critical thinking while overseeing day-to-day maintenance of the firm’s systems to ensure a seamless user experience.

Job Responsibilities

• Lead end-to-end service deliveryfor Athena Core application platform and infrastructure operations, including acting as a technical lead for infrastructure operations and partnering with teams to deliver resilient outcomes.
• Partner with development and infrastructure teams through the product lifecycleto ensure compliant, resilient deployments, including leading and conducting resiliency design reviews.
• Balance operational support with engineering deliveryby automating toil, improving platform reliability, and building/maintaining tools and services across multiple technology domains.
• Lead performance and resiliency testing, bottleneck remediation, and capacity planning using data-driven service insights and operational telemetry.
• Serve as escalation during major incidents, restoring service quickly, reducing business impact, and driving incident, problem, and change management across full stack technology systems.
• Monitor production environments for anomalies, evolve usage of standard observability tools (monitoring, SLO-based alerting, telemetry collection), and communicate status, impact, and remediation to business and technology stakeholders through service restoration.
• Provide technical leadership and mentorship, breaking down complex problems into actionable work for engineers, promoting SRE culture, and driving adoption of SRE best practices (reliability, scalability, performance, security, and enterprise architecture).
• Lead team adoption of enterprise-authorized AI capabilitiesto improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.
• Leverage enterprise-authorized AI to accelerate patching, migrations, and testingwith secure data handling, strong validation habits, and auditability.
• Apply reuse-first, AI-assisted practicesacross incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.
• Follow a 4 weekdays + 1 weekend day schedule

Required Qualifications, Capabilities, and Skills

• Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• AdvancedLinuxexpertise, including system provisioning and configuration management using tools such asPuppet, Ansible, and Terraform.
• Strong software engineering skills in one or more programming languages (Python), covering design, coding, testing, and delivery.
• Proven ability to build automated tools, systems, and services across multiple technology domains to reduce manual toil.
• Solid understanding of core infrastructure domains, includingnetworking, cloud services, orchestration, container platforms, and compute/storage.
• Demonstrated capability inreliability, scalability, performance, security, enterprise architecture, and other SRE best practices.
• Hands-onobservabilityexperience (monitoring,SLO-based alerting, telemetry collection) and proficiency in monitoring tools and techniques.
• Strong networking troubleshooting experience across common technologies and failure modes.
• Demonstrated experience usingenterprise-authorized AIcapabilities within the work environment to support production operations workflows, with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted operational/incident recommendations before action, assess correctness and risk, define team guardrails, elevate when uncertain, and ensure outcomes align to operational, resiliency, security, and auditability expectations.
• Experience managing applications or infrastructure in a large-scale technology environment (on premises and public cloud) and executing on processes in scope of theITILframework.

Preferred Qualifications, Capabilities, and Skills

• Proficiency withCI/CDpractices and associated tooling.
• Demonstrated ability to implement service-level changes and troubleshoot end-to-end systems and components.
• Strong understanding of software applications and technical processes, with developing depth in at least one discipline and a continuous-learning mindset to evaluate and recommend emerging technologies.
• Experience designing and enhancing performance monitoring and capacity management solutions.