Technician

RIMOWA; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

RIMOWA Singapore is seeking a Technician to contribute to Client Care by repairing all assigned cases in accordance with RIMOWA Guidelines and by maintaining the repair workshop and equipment. Responsibilities include repairing and servicing cases, inspecting for damage, performing QC, and ensuring safe, tidy operations and proper handover of completed cases to Reception for customer collection.

You'll monitor parts inventory with the Workshop Supervisor, keep tools maintained, and support

Responsibilities

• Repair all assigned cases in accordance with RIMOWA Guidelines
• Check and examine case for areas of damage/requirements not stated in Service Form
• Conduct QC upon completion
• Ensure all cases are handled with care and precautions to prevent new scratches/damages
• Ensure case is cleaned before transferring to QC station
• Consult with Workshop Supervisor and Client Care Manager when case cannot be repaired or serviced by RIMOWA guideline
• Monitor inventory of parts and alert Workshop Supervisor for replenishment
• Ensure tools and equipment are maintained and replaced as required
• Maintain tidiness of work bench, tools and equipment
• Ensure workshop safety throughout daily work
• Ensure QC-ed cases are placed at the correct outbound stations
• Hand service form of completed case to Reception to contact customer for collection
• Support and assist teammates to achieve efficiency and productivity and ongoing improvement

Job description

The Technician contributes to overall Client Care Service by:

• Repairing all assigned cases and ensure all repairs are conducted in accordance to RIMOWA Guidelines
• Upkeep of the repair workshop and equipment

Roles and Responsibilities:

Technical (70%)

• Repair and service all cases assigned
• Check and examine case for areas of damage/requirements not stated in Service Form (Cross examine with Workshop Supervisor to confirm before proceeding)
• Conduct QC upon completion
• Ensure all cases are handled with care and precautions made to prevent inflicting of new scratches and damages to the case
• Ensure case is cleaned before transferring to QC station
• Consult with Workshop Supervisor and Client Care Manager when case cannot be repaired or serviced by RIMOWA guideline
• To monitor inventory of parts and alert Workshop Supervisor for replenishment
• Ensure all tools and equipment are maintained and replaced whenever required
• Ensure overall tidiness of work bench, tools and equipment
• Ensure workshop safety throughout daily work
• Ensure QC-ed cases are placed at the correct out bound stations
• Hand service form of completed case to Reception to contact customer for collection

Support and provide assistance to team mates to achieve efficiency and productivity, and commitment to ongoing improvement.