Technical Writer, Eggplant Test

Keysight Technologies; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Keysight is seeking a Technical Writer for Eggplant Test products (Eggplant Studio, Fusion Engine & Server). You will plan, organize, and write documentation for user guides, reference materials, online help, and release notes, collaborating with product owners and teams.

You’ll work with the documentation team to maintain standards, report on progress, and contribute to AI documentation initiatives, including planning, change management, and ensuring content reflects product updates.

Qualifications

• Bachelor's or Master's degree in English, Communications or Technical Writing.
• 3+ years writing technical docs in English, preferably for test automation software.
• Strong English writing and editing skills with attention to detail.
• Experience with Markdown and Docusaurus for authoring.
• Experience documenting GUIs, APIs, and programming languages.
• Proficient in Jira, GitLab or similar tools.
• 3–5 writing samples demonstrating technical writing excellence.
• Excellent facilitation and communication skills.

Responsibilities

• Write, edit, and maintain English docs: user guides, references, online help, release notes.
• Collaborate with product teams and SMEs to learn features and convert into end-user content.
• Coordinate with docs team to track progress, priorities, and ensure standards.
• Establish doc frameworks to support AI initiatives.
• Participate in project planning with the product team.
• Manage change requests and reflect updates in docs.

Skills

Technical Writing

Editing

Information design

Project coordination

Communication

Education

Bachelor's or Master's Degree in English/Communications/Technical Writing

Tools

Markdown

Docusaurus

Jira

GitLab

Job description

Keysight’s customers use Eggplant automation suites to assure the quality of their applications through UI test automation.

About the Job

We are seeking a Technical Writer for Eggplant Test (including Eggplant Studio, Fusion Engine & Server). Partnering with your Product Owners and product teams, you are responsible for planning, organizing, and writing documentation for Keysight Eggplant Test products. You’d leverage your strong understanding of software documentation best practices, information design, project management, and outstanding writing skills to support our customers’ success.

• Write, edit, and maintain a broad spectrum of English-language software documentation including user guides, reference materials, online help, and release notes.
• Collaborate with the product team, customer support engineers, and other subject matter experts to learn about new software features, interpret and organize technical source materials, and synthesize this information into user-friendly content suitable for our end users.
• Work closely with documentation team members to report on project status, manage priorities, ensure consistency with corporate documentation standards, and recommend and contribute to initiatives to improve product documentation and documentation development processes.
• Establish frameworks and documentation practices to support AI initiatives
• Participate in project and task planning with the product team.
• Manage change requests that come out of the product development process, and ensure that the documentation reflects those changes.

Basic Qualifications:

• Bachelors or Masters Degree or University Degree or equivalent in English, Communications, Technical Writing, or applicable degree.
• At least 3 years of experience writing technical documentation in English, preferably for test automation software.
• Outstanding English written and verbal skills, with attention to detail and writing standards
• Experience with authoring content in Markdown and Docusaurus.
• Experience writing documentation for graphical user interfaces (GUIs), programming languages, and APIs.
• Jira, GitLab or similar application lifecycle management tools.
• Proven record of technical writing excellence with 3-5 writing samples available.
• Outstanding facilitation and communication skills.

Desired Qualifications:

• Knowledge about the test automation market and test automation software products.
• Familiar with Eggplant’s test automation products.
• Proficient in image-editing/graphics programs.