Technical Support Engineer & Trainer

LINDE MATERIAL HANDLING ASIA PACIFIC PTE LTD; Singapore; On-site; SGD 47,000 - 76,000; Full time

Job summary

LINDE MATERIAL HANDLING ASIA PACIFIC PTE LTD is seeking a capable Training Specialist to plan, organize, and deliver comprehensive technical training for technicians. You will maintain facilities, support field service teams, and ensure ESH compliance while coordinating readiness for new forklift releases.

The role requires a diploma in engineering, at least two years of relevant experience, strong communication skills, and willingness to travel occasionally.

Qualifications

• Diploma in Engineering or equivalent qualification.
• Minimum 2 years relevant experience.
• Strong communication and interpersonal skills.
• Willing to travel occasionally.
• Willing to work at Loyang Way area.

Responsibilities

• Plan and deliver technical training programs for technicians across engines, electrical systems, hydraulics, batteries, and fleet management.
• Establish and maintain training facilities, equipment, and learning aids for hands-on learning.
• Provide advanced technical support and conduct customer visits to resolve complex issues.
• Coordinate readiness for new forklift and equipment releases, including software, tools, and training schedules.
• Manage training activities relating to Environmental, Safety and Health (ESH) requirements.
• Plan site surveys for Very Narrow Aisle (VNA) and heavy equipment installations.
• Develop engaging training materials, presentations, videos, and documentation.
• Conduct technical competency assessments for Field Service Technicians and Team Leaders.
• Develop and manage training plans for FSTs and Team Leaders.
• Support technician development through coaching and knowledge-sharing initiatives.
• Monitor completion of Field Service Accreditation and Learning (FSAL).
• Maintain training records in SARA, including warranty and service logs.
• Deliver technical updates during monthly service team meetings.
• Evaluate external vendor technical support performances.
• Develop and maintain PM and PDI procedures and checklists.
• Support FSTs, Coordinators, and CS Executives with spare parts needs.
• Provide feedback and quality escalations for complex issues via reporting channels.
• Advise on tooling, software needs, and technical equipment requirements.
• Ensure ISO 14001 and ISO 45001 compliance and internal safety/audit requirements.

Skills

Strong communication

Interpersonal skills

Willing to travel

Education

Diploma in Engineering

Job description

Job Responsibilities

• Plan, organize, and deliver technical training programs for technicians covering engines, electrical systems, hydraulics, batteries, fleet management systems, and other technical disciplines.
• Establish and maintain training facilities, equipment, and learning aids to support effective hands-on learning.
• Provide advanced technical support and conduct customer visits to resolve complex product and service-related issues.
• Coordinate technical readiness for new forklift and equipment releases, including software, special tools, and training schedules.
• Manage and support all training activities relating to Environmental, Safety and Health (ESH) requirements.
• Plan and organize site surveys for Very Narrow Aisle (VNA) and heavy equipment installations.
• Develop engaging training materials, presentations, videos, and technical documentation.
• Conduct technical competency assessments and grading for Field Service Technicians (FSTs) and Team Leaders.
• Develop and manage technical training and development plans for FSTs and Team Leaders.
• Support technician development through technical coaching, I-Actions, and knowledge-sharing initiatives.
• Monitor and track completion of Field Service Accreditation and Learning (FSAL)requirements.
• Maintain and manage technical documentation, training records within the Service Allocation and Resource Assistant (SARA) system, warranty information, and service action logs to support service quality, compliance, and operational efficiency.
• Deliver technical updates and knowledge-sharing sessions during monthly service team meetings.
• Monitor and evaluate the technical support performances provided by external vendors.
• Develop, review, and maintain Preventive Maintenance (PM) and Pre-Delivery Inspection (PDI) procedures, including checklists, standard repair times, and installation guidelines.
• Support FSTs, Service Coordinators, and Customer Service Executives with spare parts and technical requirements.
• Provide official feedback, reports, and quality-related escalations for complex technical issues through designated reporting channels.
• Review and provide technical recommendations for used and recycled parts.
• Advise on technician tooling, software requirements, and technical equipment needs.
• Ensure compliance with ISO 14001, ISO 45001, and internal safety, environmental, and audit requirements.

Job Requirements

• Min a diploma holder in Engineering
• Min 2 years of relevant experience
• Have strong communication and interpersonal skills
• Willing to travel occasionally
• Willing to work at Loyang Way area

^ Salary will be commensurate with experience