Technical Support Engineer (Finance)

Adyen; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Adyen Singapore is seeking a Technical Support Engineer (Finance) to become an expert in our finance and treasury products, helping merchants troubleshoot issues across APIs, integrations and financial processes. You will work with Product and Engineering teams to resolve problems and improve our offerings.

You will be part of a merchant-focused team using a follow-the-sun model, requiring clear communication and a proactive approach to resolving complex financial challenges.

Qualifications

• At least 3 years of experience with financial products in banking or Fintech.
• Strong analytical skills and familiarity with internal accounting systems.
• Excellent written and verbal communication in English.
• Advanced MS Excel proficiency.

Responsibilities

• Be the first point of contact for merchants on financial-related issues.
• Educate and advise merchants' financial teams on platform value.
• Receive and analyze merchant pain points; collaborate to improve products.

Skills

Financial products

Analytical skills

Commercial acumen

English communication

Decision making under pressure

Ambiguity tolerance

Tools

MS Excel

Job description

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Technical Support Engineer (Finance)

As a Technical Support Engineer (Finance), you will become an expert in Adyen's finance and treasury products, helping our merchants troubleshoot technical and financial issues and get the most out of our products. You'll work closely with merchants to investigate issues across APIs, integrations and financial processes, and partner with Product and Engineering teams to resolve complex problems and improve our products.

Your team is highly merchant-focused and operates across time zones using a follow-the-sun model. A strong understanding of financial processes, technical troubleshooting skills and a customer-focused mindset will be key to succeeding in this role.

• Be the first point of contact for our merchants and commercial teams for financial-related issues. This means reactive/proactive communication
• Educate and advise our merchants' financial teams on how to best gain value from our platform, products and features
• Receive and analyse merchant pain points and work closely with Adyen's Finance Product and Development teams to improve or build new products to facilitate merchants' operations

Who you are

• You have at least 3 years of experience, with exposure to financial products (issuing, business accounts, capital/business financing) within a banking or Fintech environment
• You have strong analytical skills and is interested to know more about financial products for the payments industry and can easily get familiar with our internal accounting systems
• You have a strong commercial acumen and are not afraid of being in direct contact with our merchants
• You make quick informed decisions under pressure and prioritise appropriately based on urgency, necessity and both internal and external requests
• You have excellent written and verbal communication skills in English. Any other language is a plus
• You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity
• You have advanced level of proficiency with MS Excel

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you?

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don't be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

The way we work is guided by the eight principles of the Adyen Formula. Learn more here.