Merchant Onboarding Manager

ADYEN SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Adyen Singapore Pte. Ltd. is seeking a Merchant Onboarding Specialist to join our Merchant Operations team. You will assess customer needs for onboarding onto the Adyen platform while upholding compliance guidelines, and help scale internal processes through optimization and automation.

Based in Singapore, this office-first role collaborates with Underwriting, Sales, Account Management, and Compliance to ensure a smooth rollout and strong merchant relationships; remote work is not offered.

Qualifications

• 3–5 years experience in a Commercial, Compliance or an Operations role.
• Strong people skills and relationship-building abilities.
• Driven self-starter who thrives in a fast-paced environment.
• Able to balance compliance boundaries with commercial opportunities.
• Fully fluent in English.
• Good understanding of KYC requirements and processes.

Responsibilities

• Understand Adyen’s product offering and advise customers on best usage.
• Collaborate with commercial teams and compliance to ensure smooth rollout.
• Own and improve merchant onboarding processes.
• Drive decision making and transparency through data analysis and insights.
• Educate teams on regulatory, procedural, and scheme compliance changes.
• Gather insights from Sales, Account Management, and Partnerships teams to translate to operational needs.
• Contribute to internal process improvement initiatives to scale the business.

Skills

Commercial experience

Compliance experience

Operations experience

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Merchant Onboarding Specialist

We are looking for a Merchant Onboarding Specialist to join our Merchant Operations department. You will be working closely with Underwriting, Sales, Account Management, Compliance, and other teams.

In this role you will be responsible for performing assessments on a customer's needs relating to onboarding onto the Adyen platform, whilst keeping relevant compliance guidelines and scalability in mind. As a highly regulated company, we adhere to various rules and regulations to grow our business with a healthy portfolio of merchants. A large part of this role is facilitating our growth by scaling internal processes, focusing on continuous optimization and automation, and building relationships with customers and internal teams.

What you’ll do

• Understand Adyen’s product offering and advise in the best way how customers can benefit from them;
• Work closely with Adyen’s commercial teams as well as compliance to ensure a smooth rollout;
• Become the knowledge expert, own and improve processes related to merchant onboarding;
• Drive decision making and transparency through data analysis and insights;
• Educate commercial teams on the latest regulatory, procedural, and scheme compliance changes;
• Gather insights from Sales, Account Management, and Partnerships teams in regards to the commercial pipeline and translate this to operational needs.
• Contribute to internal process improvement initiatives to help our business scale.

About you

• 3 to 5 years experience in a Commercial, Compliance or an Operations role
• Strong people skills, a real relationship builder
• A driven self-starter who enjoys a fast-paced environment
• Able to balance compliance boundaries and commercial opportunities
• You are completely fluent in English
• You have a good understanding of KYC requirements and processes, with a willingness to deepen your expertise as needed.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.