Technical Support Engineer

Surbana Jurong; Singapore; On-site; SGD 33,000 - 67,000; Full time

Job summary

Surbana Jurong in Singapore is seeking a Technical Support Engineer to diagnose and resolve complex issues, monitor production systems, and respond to incidents to protect service quality.

You will perform RCA, apply patches, support integrations, and assist in deployments while maintaining comprehensive documentation and collaborating with Development, QA, and DevOps teams.

Qualifications

• Degree or Diploma in Computer Science, Information Technology, or equivalent experience.
• Minimum 1 year of experience in application support, system operations, or a related technical support role.
• Programming proficiency in Angular, Node.js, and Unity.
• Experience with monitoring tools like Grafana or Prometheus.
• Knowledge of databases such as MSSQL and PostgreSQL.
• Familiarity with Linux/Unix and Windows operating systems.
• Understanding of cloud technologies including AWS, Kubernetes, and Docker.
• Strong problem-solving skills with the ability to analyze and resolve technical issues quickly.
• Excellent communication skills for effective collaboration and incident reporting.
• Attention to detail and multitasking ability to manage concurrent support issues and maintenance tasks.

Responsibilities

• Resolve complex technical issues by diagnosing system errors, integration failures, and advanced configuration problems.
• Monitor production systems using dashboards and alerting tools to ensure system health and performance.
• Manage and respond to incidents efficiently, ensuring SLA adherence.
• Perform root cause analysis (RCA) for recurring or critical issues and produce reports with preventive measures.
• Apply patches and bug fixes to maintain stability, security, and performance.
• Support integrations by managing APIs, middleware, and database connectivity.
• Perform QA testing on updates and releases to verify stability before deployment.
• Carry out monthly preventive maintenance including log review and health checks.
• Assist in deployments and releases by validating builds in staging and coordinating rollout.
• Maintain documentation of incident handling and system configurations for knowledge sharing.
• Collaborate with cross-functional teams to resolve issues and implement improvements.

Job description

## Technical Support EngineerApply: Singapore: Full time: Posted Today: End Date: November 7, 2026 (30 days left to apply): JR118929**Key Responsibilities*** + **Resolve complex technical issues** by diagnosing system errors, integration failures, and advanced configuration problems. + **Monitor production systems** using dashboards and alerting tools to ensure consistent system health and performance. + **Manage and respond to incidents** efficiently, ensuring minimal disruption to operations and adherence to SLA timelines. + **Conduct root cause analysis (RCA)** for recurring or critical issues and produce detailed reports with preventive measures. + **Apply patches and bug fixes** to ensure application stability, security, and optimal performance. + **Support system integrations** by managing APIs, middleware, and database connectivity for seamless operations. + **Perform quality assurance testing** on updates and new releases to verify system stability before deployment. + **Carry out monthly preventive maintenance**including log review, system health checks, and servicing reports for each site. + **Assist in deployments and releases** by validating builds in staging, coordinating rollout, and ensuring minimal disruption. + **Maintain documentation**of incident handling, system configurations, fixes, and procedures for knowledge sharing. + **Collaborate with cross-functional teams**(development, QA, DevOps) to resolve issues and implement continuous improvements. **Requirements*** + **Degree or Diploma** in Computer Science, Information Technology, or equivalent experience. + **Minimum 1 year of experience** in application support, system operations, or a related technical support role. + **Programming proficiency**in languages such as Angular, Nodejs, and Unity. + **Experience with monitoring tools** like Grafana, or Prometheus. + **Knowledge of databases**such as MSSQL and PostgreSQL. + **Familiarity with operating systems** such as Linux/Unix and Windows. + **Understanding of cloud technologies** including AWS, Kubernetes, and Docker. + **Strong problem-solving skills** with the ability to analyze and resolve technical issues quickly. + **Excellent communication skills** for effective collaboration and incident reporting. + **Attention to detail and multitasking ability** to manage concurrent support issues and maintenance tasks.At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!