Technical Support Engineer

Crypto Currency; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Generous PTO

Full Benefits

Technology & Learning Allowances

Job summary

A leading crypto exchange platform in Singapore is seeking a Client Support Specialist to provide user interaction support and advanced troubleshooting. The ideal candidate has over 5 years of experience in a client-facing role and excellent communication skills. They will collaborate with engineering teams and contribute to documentation while being on-call, including occasional weekends. This position offers top-tier compensation and unlimited vacation.

Qualifications

• 5+ years of experience in a client-facing role.
• Exceptional communication skills with clients.
• Ability to operate independently with minimal supervision.
• Willingness to be on-call, including weekends.
• Familiarity with GitHub for code changes.

Responsibilities

• Serve as the primary technical contact for users.
• Act as the first contact for user-reported issues.
• Use tools like Postman to debug issues.
• Collaborate with engineering teams on technical issues.
• Contribute to documentation based on user feedback.

Skills

Client Communication

Independent Worker

On-call Availability

GitHub Experience

API Mastery

Tools

Datadog

Grafana

SQL

Python

Postman

CI workflows

API tooling

Job description

About Paradex

Paradex isn’t just another decentralized exchange—it’s a Super App. We’ve combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire portfolio as collateral, including any spot and derivative assets. Trade, earn, borrow, lend, and grow your on-chain identity—all in one place. Backed by top-tier investors and incubated by Paradigm, we are scaling rapidly. Come help us grow!

Quick Facts

• $50 Billion Lifetime Volume
• $180 Million Average Daily Volume
• $35 Million Total Value Locked

Paradex is committed to building transparently in public.

What You’ll Do

• User Interaction Support: Serve as the primary technical contact for users in public channels, handling a variety of questions on our trading platforms.
• Tier 1 Support: Act as the first contact for customers who reach out via our ticketing system to triage and respond to issues reported by users, escalating when needed.
• Advanced Troubleshooting: Use tools like Postman, Datadog, and Grafana to debug user-reported issues or reproduce bugs to escalate to engineering.
• Collaboration: Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.
• Documentation: Contribute to internal and external documentation based on feedback from users, feature changes or updates, and newly acquired knowledge.

What You Bring

• Client Communication: Exceptional communication skills with the ability to engage proactively with clients. 5+ years of experience in a client-facing role.
• Technical Proficiencies: Experience with Datadog, Grafana, and other observability tools, as well as knowledge of SQL and Python or other scripting languages.
• Independent Worker: Ability to operate independently with minimal supervision and a readiness to take initiative.
• On-call Availability: Willingness to be on-call, including occasional weekends.
• GitHub Experience: Familiarity with using GitHub for code changes, CI workflows, and feature development.
• API Mastery: Proven experience with API integration and support, along with tooling to help debug them such as Postman.

Nice to Have

• Coding Knowledge: Ability to code in Python or SQL.
• Crypto Knowledge: Experience in crypto trading, derivatives, working with trading platforms or Crypto Exchange APIs.
• Automation and Scripting: Skills in writing scripts or building tooling on automation platforms.
• Certifications: Any Datadog certification is a plus.

Your Perks & Benefits

• Competitive Pay: Top-tier compensation in the industry.
• Generous PTO: Unlimited vacation.
• Full Benefits: Comprehensive packages tailored by country.
• Technology & Learning Allowances: 3,500 USD for your first-year setup, 2,000 USD refresh every 2 years, plus 1,000 USD annually for learning and development.

Listed in: Web3 Jobs, Trading Web3 Jobs, Exchange Crypto Jobs, Python Crypto Jobs, DeFi Crypto Jobs, Full Time Crypto Jobs, Web3 Web3 Jobs.