Technical Support Engineer

Nov Inc; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Nov Inc in Singapore is seeking a Technical Support Engineer to provide on-site technical assistance to clients in the Oil & Gas and Marine/Offshore sectors. You will work closely with our engineering team to ensure smooth installations and timely issue resolution.

The role requires a Diploma in Mechanical Engineering, piping knowledge, and 2+ years in a similar position. You will conduct site visits, prepare reports, train customers, and travel as needed to support projects.

Qualifications

• Diploma in Mechanical Engineering or equivalent.
• 2+ years of work experience in a similar role.
• Piping design, installation and operation knowledge.

Responsibilities

• Provide technical support and guidance to clients in the field, ensuring smooth installations and timely issue resolution.
• Collaborate with engineering to design, install, and maintain piping systems in line with industry standards.
• Conduct site visits and inspections to assess client needs and provide tailored solutions.
• Document and communicate technical information effectively, producing reports and recommendations.
• Stay updated with industry trends and technologies; provide trainings to customers and service partners.
• Liaise with clients to understand requirements and provide project progress updates.
• Ensure compliance with health, safety and environmental regulations; promote a safe work environment.
• Assist in developing and improving engineering processes to enhance efficiency.

Skills

Technical support

Piping knowledge

Field service

Client communication

Troubleshooting

Report documentation

Team collaboration

Education

Diploma in Mechanical Engineering

Job description

The Technical Support Engineer will be a key member of our team, offering technical assistance and expertise to our clients in the Oil & Gas and Marine/Offshore sector. This role involves working closely with our engineering team to ensure smooth operations and provide efficient solutions. The ideal candidate will have a strong background in mechanical engineering and piping knowledge, with experience in the Oil & Gas and Marine/Offshore industry.

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Service Above All

This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

• Provide technical support and guidance to clients in the field, ensuring smooth installations and timely issue resolution.
• Collaborate with the engineering team to design, install, and maintain piping systems, adhering to industry standards and best practices.
• Conduct site visits and inspections to assess client needs and provide tailored solutions.
• Document and communicate technical information effectively, creating comprehensive reports and recommendations.
• Stay updated with the latest industry trends and technologies. Provide technical trainings to customer and service partners.
• Liaise with clients and stakeholders to understand their requirements and provide timely updates on project progress.
• Ensure compliance with health, safety, and environmental regulations, promoting a safe work environment.
• Assist in the development and implementation of engineering processes and procedures, improving overall efficiency.

• Minimum Diploma in Mechanical Engineering or an equivalent qualification is required.
• Minimum 02+ years of work experience in similar position.
• Piping knowledge encompassing design, installation, and operation is essential.
• Experience in engineering construction within the Oil & Gas, Marine/Offshore, Refinery, or Petro-Chemical industries is preferred.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and provide innovative solutions.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Willingness to travel and work in diverse field environments, adapting to different work settings.
• A proactive and self-motivated approach, with a commitment to continuous learning and professional development.