Technical Support Analyst

Crypto Pro Network; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working environment

Job summary

A fintech company in Singapore is seeking a Technical Support Analyst responsible for delivering exceptional support for its platform. The role involves troubleshooting customer issues, collaborating with engineering teams, and ensuring a seamless user experience. Candidates should have over three years of experience in technical support or product operations, strong analytical skills, and familiarity with APIs. The position offers a flexible remote working environment and unlimited vacation policies.

Qualifications

• 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments.
• Strong analytical skills with a detail-oriented approach.
• Familiarity with APIs and data analysis.

Responsibilities

• Investigate and resolve advanced customer issues related to systems and APIs.
• Analyze logs and transaction data to identify root causes.
• Collaborate with Product and Engineering to resolve technical incidents.

Skills

Analytical skills

Problem-solving

Communication skills

Collaboration

Tools

Zendesk

Jira

Notion

SQL

Job description

About the Company

Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.

Our Ethos

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

What the Role

We’re looking for Technical Support Analysts to help us deliver exceptional support for Rain’s platform and integrations. You’ll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable.

What You’ll Do

• Investigate and resolve advanced customer and partner issues related to Rain’s systems, APIs, and integrations.

• Analyze logs, dashboards, and transaction data to identify root causes and elevate issues when needed.

• Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents.

• Maintain accurate documentation and create troubleshooting guides for recurring issues.

• Track trends and suggest improvements to prevent future issues.

• Support new feature testing, integrations, and platform updates as needed.

• Ensure all tickets and incidents meet internal SLAs and quality standards.

What You’ll Bring

• 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments.

• Strong analytical and problem-solving skills with a detail-oriented approach.

• Familiarity with APIs, data analysis, and debugging workflows.

• Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems.

• Clear communication skills with the ability to translate technical information for non-technical users.

• Ability to prioritize effectively and manage multiple complex cases at once.

• A collaborative mindset and a passion for continuous learning.

Why Join Rain

• Work at the intersection of technology and finance, solving real-world problems with global impact.

• Join a team of smart, driven operators building the future of payments infrastructure.

• Flexible, fully remote environment with opportunities for growth.

• Be part of a company shaping how stablecoins are used worldwide.

Things that enable a fulfilling, healthy and happy experience at Rain:

Unlimited time off

🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.

Flexible working