Solutions Architect APAC

Crypto Pro Network; Singapore; On-site; SGD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working environment

Comprehensive health, dental, and vision plans

401(k) retirement plan with company match

Equity option plan

Job summary

A fintech solutions company in Singapore is seeking an experienced technical professional to lead customer implementations, troubleshoot integrations, and enhance client relationships. Ideal candidates will have over four years of experience in system integrations, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical audiences. This role empowers you to contribute to a team that values growth and innovation while enjoying flexible work arrangements and benefits.

Qualifications

• 4+ years of experience in technical roles like Solutions Engineer or Support Engineer.
• Exceptional problem-solving abilities and a customer-focused approach.
• Strong communication skills for both technical and non-technical discussions.

Responsibilities

• Lead customer implementations from onboarding to deployment.
• Troubleshoot technical issues and provide support for integrations.
• Collaborate with product and engineering teams to shape feedback.

Skills

Technical experience in system integrations

Problem-solving skills

Communication abilities

Hands-on experience with JavaScript

Fluent in Mandarin

Education

Bachelor's degree in Engineering, Business, Computer Science, Information Technology, or related field

Job description

About the Company

Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.

Our Ethos

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

What we’re looking for

You’ll work closely with our business, operations, and our engineering team to help prospects deeply understand Rain’s capabilities, scope technical fit, and move quickly from interest to deployment.

This is a high-impact, cross‑functional role that blends product knowledge, customer empathy, and communication skills. You’ll close the gaps between our customers and our technical roadmap, and will shape how we scale solutions engineering as Rain grows.

What You’ll Do

• Lead customer implementations from technical discovery from onboarding to production deployment.
• Troubleshoot client technical issues and provide hands‑on support for Rain's platform integrations.
• Support customer conversations around API capabilities and guide clients through Rain platform development.
• Collaborate with product and engineering to provide structured customer feedback and influence roadmap decisions.
• Bridge the gap between customer needs and engineering solutions, escalating and advocating for fixes.

What you will bring to Rain

• 4+ years of technical experience in system integrations, (e.g. Solutions Engineer, Support Engineer, or Implementation Specialist)
• Bachelor's degree in Engineering, Business, Computer Science, Information Technology, or related field from an accredited program
• Exceptional problem‑solving skills and customer focus, with a proven track record of delivering successful technical solutions
• Strong communication abilities to explain complex products to both technical and non‑technical audiences
• Hands‑on experience with JavaScript, SQL, and/or other programming languages
• Ability to work independently and manage multiple projects simultaneously in a fast‑paced, dynamic environment
• Comfort thriving in early‑stage environments where you can build processes from scratch
• Fluent in Mandarin.

Desirable but not mandatory

• Fintech experience (neobank or card issuing experience gets extra brownie points)
• Familiarity with financial APIs, webhook systems, and real‑time payment processing

Things that enable a fulfilling, healthy and happy experience at Rain:

Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.

Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home.

Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.

Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.

Equity plan 📦 We offer every Rainmaker an equity option plan so we can all can benefit from our success.

Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing.

Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!

Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.