Technical Support

Talent Titans Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Talent Titans Pte Ltd is seeking a technically skilled Technical Support Specialist to assist customers, service engineers, dealers, and internal teams. The role emphasizes troubleshooting equipment, supporting inspections and maintenance, and ensuring quality, safe service delivery with compliance to safety and quality standards.

You will handle documentation, coordinate with service teams, and participate in ISO quality and safety practices.

Qualifications

• Strong troubleshooting, communication, documentation and problem-solving skills.
• Experience in marine electronics, navigation systems or related technical fields is preferred.
• Familiarity with ERP systems and basic IT tools.

Responsibilities

• Provide first-line technical assistance for products, equipment and systems.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Support maintenance, repair and service-related enquiries.
• Assist with vessel visits, site inspections, equipment testing, commissioning and technical support activities.
• Maintain and update technical manuals, service records and documentation.
• Communicate technical updates and service information to stakeholders.
• Ensure tools and workshop areas are maintained safely and efficiently.
• Respond to customer and dealer technical enquiries promptly and coordinate with service teams.

Skills

Troubleshooting

Communication

Documentation

Problem-solving

Collaboration

Education

Diploma or Higher NITEC in Marine Engineering / Electrical / Electronics / Telecommunications

Tools

ERP systems

Microsoft Office

Job description

Job Overview Responsible for providing technical support to customers, service engineers, dealers, and internal teams. The role involves troubleshooting equipment, supporting inspections and maintenance activities, managing technical documentation, and ensuring quality service delivery while maintaining compliance with safety and quality standards.

Key Responsibilities

Technical Support

• Provide first-line technical assistance for products, equipment, and systems.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Support maintenance, repair, and service-related enquiries.
• Assist with vessel visits, site inspections, equipment testing, commissioning, and technical support activities.

Technical Documentation

• Maintain and update technical manuals, service records, work instructions, and documentation.
• Prepare technical reports and maintenance records.
• Communicate technical updates and service information to relevant stakeholders.
• Ensure accurate documentation and record management.

Workshop & Equipment Support

• Assist with inspection, testing, repair, and maintenance of equipment and spare parts.
• Support calibration and maintenance of testing equipment.
• Ensure tools, equipment, and workshop areas are maintained safely and efficiently.

Customer & Service Coordination

• Respond to customer and dealer technical enquiries promptly.
• Coordinate with service teams to ensure smooth service execution.
• Escalate unresolved technical issues when required.

Quality, Safety & Compliance

• Ensure compliance with company procedures, quality standards, and regulatory requirements.
• Support ISO quality and safety management systems.
• Follow workplace safety practices and report quality or safety concerns.
• Perform additional duties and technical projects as assigned.

Requirements

• Diploma or Higher NITEC in Marine Engineering, Electrical Engineering, Electronics, Telecommunications, or a related discipline.
• Minimum 2–3 years of experience in technical support, marine electronics, communications, navigation systems, or related technical fields.
• Marine or offshore industry experience is an advantage.
• Basic knowledge of marine communication, navigation, connectivity, or electronic systems.
• Familiarity with ERP systems and Microsoft Office applications.
• Strong troubleshooting, communication, documentation, and problem-solving skills.