Technical Service Manager APAC

Lesaffre Iberica SA; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Lesaffre Iberica SA in Singapore is seeking an Applications Center Manager to lead the regional team and deliver technical support by developing solutions aligned with market needs. The role collaborates with Sales, Global Culinary Center, Innovation and Industrialization to drive commercial success, while mentoring food technologists and supervising interns across APAC.

You will manage cross-functional projects, train distributors, and conduct customer visits to expand the company’s application

Responsibilities

• Lead the application center team to provide technical support by developing solutions for market needs.
• Work with cross-functional departments to support commercial planning, enhance value propositions and application knowledge.
• Collaborate with Sales, Global Culinary Center, Innovation and Industrialization to drive commercial success.
• Manage projects with Marketing APAC to introduce new innovative application concepts to the market.
• Network with key business partners in APAC.
• Support APAC Sales with technical queries, product promotion, launches, demo kits, and presentations.
• Plan and organize training for distributors and newcomers, seminars/webinars, and support programs for external and internal stakeholders.
• Conduct visits to customers across the APAC region.
• Manage and lead Regional Application Center team; build technical capabilities, mentor food technologists, and supervise interns.

Job description

Roles and Responsibilities

Application Center Manager is responsible for leading application center team, to provide technical support by developing solutions upon market needs. This role will work with cross functional departments for supporting commercial planning processes, enhance our value propositions and application knowledge.

Innovation

• Lead the conceptualization and commercialization for new product launches in APAC.
• Develop new application concepts for new market segments based on market trends, customer expectations and innovation pipeline priorities.
• Manage regional product portfolio by conceptualizing existing products aligned with the regional APAC taste strategy.
• Maintain awareness of developments in the food industry and explore new alternative ingredients to incorporate into new application concept developments.
• Develop networks with external research resources and ingredient houses for technical collaboration project.

Business Development

• Collaborate closely with cross-functional teams (Sales team, Global Culinary Center, Innovation team and Industrialization team) to drive commercial success.
• Manage projects by working in synergy with the Marketing APAC department to introduce new innovative application concepts to the market.
• Network with key business partners in APAC (internal and external).

Technical Support

• Support the APAC Sales department in their technical queries, product promotion, product launches, demo kit preparation and presentation.
• Plan and organize training for distributors and newcomers, seminar/ webinar, and support programs for both external and internal stakeholders.
• Conduct physical or virtual visits to customers across the APAC region.

Mentoring

• Manage and lead the Regional Application Center team.
• Build technical capabilities within the team through mentoring and knowledge sharing.
• Mentor food technologists on a day-to-day basis.
• Supervise intern students.