Technical Service Engineer: Cloud & Production Ops

ALTROCKS TECH PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ALTROCKS TECH PTE. LTD. in Singapore is seeking a Service Delivery & Operations professional to manage cloud and on‑prem IT services, ensuring reliability of production systems and effective incident handling.

You will oversee SLAs, changes, and problem management, applying ITIL practices and coordinating with customers to deliver seamless service across Azure/AWS/GCP and enterprise applications. Experience with scripting, automation, and monitoring tools will help optimize operations, improve

Qualifications

• Experience with cloud platforms and infrastructure management.
• Experience managing SLAs, incidents, problems and changes; ITIL familiarity.
• Experience with production environments and critical systems.

Responsibilities

• Manage SLAs, incidents, problems and changes in production environments.
• Apply ITIL practices to ensure high availability and stable operations.
• Coordinate with customers and internal teams to deliver reliable services.

Skills

Cloud platforms

Server & Networking

CI/CD & automation

Enterprise apps

Monitoring tools

Scripting (PowerShell/Python/Bash)

Job description

ALTROCKS TECH PTE. LTD. in Singapore is seeking a Service Delivery & Operations professional to manage cloud and on‑prem IT services, ensuring reliability of production systems and effective incident handling.

You will oversee SLAs, changes, and problem management, applying ITIL practices and coordinating with customers to deliver seamless service across Azure/AWS/GCP and enterprise applications. Experience with scripting, automation, and monitoring tools will help optimize operations, improve