Technical Sales Specialist

Concentrix; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Concentrix in Singapore is seeking a Technical Sales Specialist to act as the primary technical expert for sales opportunities across a broad portfolio of cloud solution products. You will prepare technical insights, develop customer-specific proposals, and help secure new wins through compelling demonstrations and open-source value propositions.

The role requires 3+ years in pre-sales or technical consulting with strong cloud tech knowledge and excellent English.

Qualifications

• Bachelor’s Degree preferred.
• Minimum 3 years in pre-sales or technical consulting with a customer-facing approach.
• Strong knowledge of technology cloud portfolio (hybrid cloud, SaaS, PaaS, IaaS) and security technologies.
• Excellent command of English; Chinese language proficiency is a plus.
• Consultative selling capability to extract hidden or unrealized customer requirements.

Responsibilities

• Act as the key technical expert and prepare technical insights and scenarios by developing proposals for customer-identified solutions.
• Secure new customer wins by presenting open-source software value propositions aligned to customers’ IT initiatives.
• Attend customer meetings, deliver technical sales presentations, and demonstrate products/services in person or via video conference.
• Provide technical expertise to support aggressive selling goals and address customer pain points.
• Demonstrate solution selling abilities and proactive customer communications.
• Identify customer needs and develop strategies to competitively meet those needs.
• Advise customers and sales teams on technical aspects of products/services; align with customer goals.
• Confirm implementation requirements and pricing to provide accurate cost projections.
• Identify opportunities to streamline sales processes and develop training for teams.
• Serve as customer advocate for pre- and post-sales activities with follow-up on inquiries.
• Manage competitive pressures and handle objections to retain customers.
• Collaborate with multiple stakeholders and engage decision-makers at all levels.

Skills

Pre-sales experience

Customer-facing

Technical consulting

Cloud technologies

Education

Bachelor's degree

Tools

Salesforce

Oracle tools

Microsoft Office

Google Workspace

Job description

The Technical Sales Specialist is the key technical expert responsible for providing in-depth technical consulting for sales opportunities across a broad portfolio of moderate to highly complex technology cloud solution products.

• Act as the key technical expert and accountable for preparing technical insights and key scenarios by developing proposals for customer-identified solutions.
• Secure new customer wins through presenting the open-source software value propositions and differentiation aligning to customers’ needs/ IT initiatives.
• Attend customer meetings, conduct technical sales presentations, and deliver product/service demonstrations in person and/or via video conference meeting.
• Provide technical expertise in support of achieving aggressive selling goals, including recommendations that address customer pain points.
• Demonstrate proficient solution selling abilities and effective, proactive customer/client communications.
• Identify and analyze customer/client needs and develop intermediate-range strategies on how to competitively meet those needs.
• Advise and support customers and sales teams on technical aspects of products and services, adhering to customer's needs and goals.
• Confirm customer’s implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought.
• Identify areas to help streamline and improve sales processes including improvements recommendation to management, develop and execute thorough training.
• Act as a customer advocate for pre-sales and post-sales activities, providing a consultative support, consistent follow-up on opportunities or inquiries.
• Manage external competitive pressures and effectively handle objections to help retain customers.
• Work with multiple stakeholders, building effective relationships with decision-makers at all levels

Requirements

• Bachelor’s Degree is preferred.
• Minimum 3 years of experience in pre-sales or technical consulting role with customer-facing approach.
• Strong with familiarity in technology cloud business portfolio, IT hardware or engineering/ manufacturing
• Excellent command of both English language; Chinese language proficiency will be a plus.
• Strong product knowledge in technology cloud business including but not limited to hybrid cloud, SaaS, PaaS, IaaS technologies, security technologies.
• Consultative capability to influence customers in an interactive approach with demonstrated ability to extract hidden or unrealized requirements from customer.
• Problem solver and able to identify pain points and share best practices in open-source software management.
• Demonstrated ability to focus and manage ambiguous customer needs into specific, deliverable requirements.
• Customer-focused mindset with a commitment to delivering exceptional service and support on time.
• Advanced written and verbal communication skills - proactive communication style ensuring timely status of projects
• Excellent knowledge of CRM such as Microsoft Office, Google Workspace, Salesforce, Oracle tools and/or programs.

Other information:

Privacy and Information security

• Adhere security requirements in the process.
• Protect the privacy of personal information.

All shortlisted candidates will be contacted.