Technical Sales Representative

Abbott; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Abbott in Singapore is seeking a dedicated CRMD sales professional to manage in-service visits, training and patient follow-up across assigned territories. You will drive marketing activities to meet targets and build strong relationships with clinicians and healthcare teams.

The role requires a diploma in biomedical science or related field, with hospital experience and some sales exposure preferred. On-call duties and weekend follow-ups may be required in the Singapore market.

Qualifications

• Must hold a Diploma in Biomedical Science; hospital workflow exposure preferred.
• Bachelor’s degree in Life Sciences, Biomedical, Pharmaceutical or related field is preferred.
• Candidates with related experience but without the degree will be considered.

Responsibilities

• Perform CRMD product in-service and sales calls to customers in assigned territories.
• Plan and execute sales/marketing activities to achieve AOP and market share.
• Formulate sales plan, revenue tracking, and account profiles for customers.
• Manage consignment stocks in assigned territories.
• Provide technical service, support and patient follow-up to external customers.
• Provide training to nurses, referral doctors, health care workers and team members.
• Obtain market intelligence on competitors, pricing and programs.
• Understand local government healthcare policy and market trends.
• Handle and process customer complaints promptly per policy.
• Assist in clinical research as needed.

Skills

Customer focus

Communication skills

Sales experience

Clinical knowledge

Education

Diploma in Biomedical Science

Bachelor’s Degree in Life Sciences/Biomedical/Pharmaceutical

Job description

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

RESPONSIBILITIES:

• Perform CRMD product in-service and sales call to current and potential customers in assigned territories

• Plan and execute sales and marketing activities to achieve AOP, maximize market share and achieve marketing goals in assigned territories

• Formulate Sales Plan, Revenue tracking report and Account Profile of customers in assigned territories

• Manage consignment stocks in assigned territories

• Provide technical service and support and patient follow-up to external customers

• Provide training to nurses, referral doctors, health care workers and team members

• Obtain market Intelligence such as competitor product, pricing, marketing programs etc

• Understand local government healthcare policy and market trends

• Handle and process customer complaints in a timely manner and in accordance to SJM requirement

• Assist in clinical research, when necessary

QUALIFICATIONS:

• Minimum Diploma in Biomedical Science

• Preferably with a Bachelor’s Degree in Life Sciences, Biomedical, Pharmaceutical or related field

• Preferably with related hospital working experience, familiar with workflow and processes in the hospital

• Candidates without related qualifications but with related working experience will be considered.

• Some sales experience is preferred

OTHER FUNCTIONS AND RESPONSIBILITIES

• Serve as back-up for other CRMD team members

• To be on call for emergency/follow-ups cases during weekends or after office hours

• Handle and process customer complaints in timely manner and according to Abbott Medical Asia’s and Abbott Medical Singapore’s policy and requirement

• Execute the job responsibilities according to applicable standard operating procedures of Abbott Medical Asia and Abbott Medical Singapore

• Ensure applicable standard operating procedures of Abbott Medical Asia and Abbott Medical Singapore are executed

• Perform other related functions and responsibilities assigned by supervisor

PREFORMANCE FACTORS:

• Focuses on the Customer: Is dedicated to meeting the needs of internal and external customers

• Delivers Results with Integrity: Meets commitments and produces the right results at the right time. Adheres to moral and ethical principles. Believable and trustworthy. Does what he/she says they are going to do

• Teamwork/Supporting our Colleagues: Collaborates with co-workers to achieve work group and company goals

• Initiative: Takes action without prompting or direction from others. Constantly strives to improve own and company performance

• Personal Involvement: Personally engages his/her interests, emotions or commitments in their work

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

CRM Cardiac Rhythm Management

LOCATION:

Singapore > Singapore : DUO Tower

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)