Technical Quality Specialist – Weave QA (Hybrid SG)

Figma; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Figma Weave in Singapore is seeking a Technical Quality Specialist to help define, build, and elevate our new support function. You will diagnose sophisticated bugs, communicate with customers daily, and partner with Engineering and Product to resolve issues end to end.

Candidates bring 2+ years in QA or SaaS support, strong testing mindset, and collaborative spirit. This is a hybrid role based in Singapore, offering opportunities to shape end-to-end customer experiences within Figma's growing

Qualifications

• 2+ years of experience working in a QA or Support environment for a technical SaaS product.
• Troubleshooting and debugging experience across multiple platforms.
• Consultative communication skills with the ability to tailor a message for your audience - translating complex technical concepts into concise explanations for both technical and non-technical stakeholders.
• Resilience and adaptability—you’re motivated by experimenting, building, and working across teams, and are confident navigating times of change and ambiguity.
• Japanese a plus, but not essential.

Responsibilities

• Develop expertise in Figma Weave’s products and the journey of our customers—from Product Designers to Developers—to accurately diagnose sophisticated bugs
• Interact with Figma Weave customers daily via email and the forum, taking ownership over complex problems
• Troubleshoot complex customer inquiries to identify root causes, effectively communicate, and report bugs to our Engineering teams
• Serve as the designated point of contact for critical technical issues raised by customers and internal teams, proactively engaging partners like Engineering and Product, and owning customer communication through to resolution
• Make recommendations for tooling and process improvements that help the team better manage and diagnose bugs within Figma Weave
• Work with the Product Support Learning and Performance team as a subject matter expert to develop documentation and training materials for future Technical Quality Specialists
• Act as the voice of the customer by identifying trends and communicating insights to partners across Product and Engineering to advocate for bug fixes, process improvements, and feature enhancements to Figma Weave
• Keep the broader Product Support team up to date on current high-priority bugs and fixes that have been implemented in Figma Weave

Skills

QA experience

Job description

Figma Weave in Singapore is seeking a Technical Quality Specialist to help define, build, and elevate our new support function. You will diagnose sophisticated bugs, communicate with customers daily, and partner with Engineering and Product to resolve issues end to end.

Candidates bring 2+ years in QA or SaaS support, strong testing mindset, and collaborative spirit. This is a hybrid role based in Singapore, offering opportunities to shape end-to-end customer experiences within Figma's growing