Technical Project Manager

Alphaeus Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Alphaeus Pte Ltd is seeking an experienced Technical Project Manager cum Service Delivery Manager in Singapore to lead project implementation and oversee ongoing IT service delivery and operations.

The role will start with ~80% focus on project deployment; post-implementation the emphasis shifts to service delivery and BAU support, coordinating across endpoint, cloud, identity, security, network and service desk teams.

Qualifications

• 7–10 years in IT project management, service delivery or related roles.
• Strong ITIL knowledge across incident, problem, change and service levels.
• Experience with SLAs, KPIs, service reports and dashboards.
• Excellent client and stakeholder management and communication.
• Ability to coordinate across technical teams, clients and leadership.
• Experience with endpoint management, systems administration or cloud platforms is a plus.

Responsibilities

• Lead project planning, implementation, tracking and rollout.
• Act as primary contact for clients, technical teams and stakeholders.
• Manage incidents, service requests, escalations within SLAs.
• Monitor SLAs, KPIs and service performance; report findings.
• Oversee BAU support, health checks, monitoring and investigations.
• Coordinate across end-user computing, cloud, identity, security, network and service desk.
• Manage transition plans, readiness, maintenance and changes.
• Track root-cause analyses and corrective actions for major incidents.
• Improve SOPs, runbooks, and reporting; support resource planning.
• Guide junior team members and promote service excellence.

Skills

IT project mgmt

Service delivery

End-user computing

Cloud infrastructure

ITIL processes

SLA/KPI reporting

Stakeholder management

Communication

Problem solving

Cross-team coordination

Education

Diploma/Degree in IT/related

Tools

Microsoft Endpoint/Intune

Job description

We are looking for an experienced Technical Project Manager cum Service Delivery Manager to lead project implementation and oversee the ongoing delivery and operational support of implemented IT services

The role will initially focus approximately 80% on project implementation and rollout. After implementation is completed, the focus will transition towards service delivery and BAU operational support

Key responsibilities:

• Lead project planning, implementation, tracking and rollout activities
• Act as the primary contact for clients, technical teams, partners and stakeholders
• Manage incidents, service requests, escalations and operational issues within agreed SLAs
• Monitor and report on SLAs, KPIs, service performance, risks and improvement actions
• Oversee BAU support, health checks, monitoring and incident investigations
• Coordinate across end-user computing, cloud, identity, security, network and service desk teams
• Manage transition plans, operational readiness, maintenance, upgrades and changes
• Track root-cause analysis and corrective actions for major or recurring incidents
• Improve SOPs, operational runbooks, service processes and reporting
• Support resource planning and coordinate engineers and support teams
• Guide junior team members and promote service excellence and accountability

Requirements:

• Diploma or Degree in Computer Engineering, Electronic Engineering, Information Technology or a related discipline
• 7–10 years of experience in IT project management, service delivery, managed services, end-user computing, cloud infrastructure or modern workplace operations
• Strong understanding of ITIL processes, including incident, problem, change, request and service-level management
• Experience managing SLAs, KPIs, service reports and operational dashboards
• Strong client and stakeholder management experience
• Excellent communication, escalation-management and problem-solving skills
• Ability to coordinate effectively across technical teams, clients, partners and senior leadership
• Experience with endpoint management, systems management, identity, security or cloud platforms is advantageous

Preferred certifications:

• Microsoft Endpoint or Intune-related certification