Technical Operations & Implementation Executive

NEXUS BRIDGE AI PTE. LTD.; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

Nexus Bridge AI PTE. LTD. is seeking a hands-on Technical Operations & Implementation Executive to support our growing technology and digital operations in Singapore. You will research, test, and implement software, while assisting clients with installation and training.

The role emphasizes independent learning, problem solving and the ability to troubleshoot across remote and on-site deployments. A Diploma or degree in IT is preferred but not compulsory.

Qualifications

• Diploma/degree in IT or related fields preferred.
• Strong ability to learn unfamiliar software independently.
• Excellent troubleshooting and problem-solving skills.
• Comfortable working with AI and new technology.
• Able to explain technical information in simple language.
• Able to communicate with clients clearly.
• Organised with clear documentation of processes.
• Able to train clients and demonstrate systems.

Responsibilities

• Research new software, platforms and AI tools.
• Install, configure and test software and systems.
• Set up client accounts and backend systems.
• Provide remote technical support and monitor systems.
• Visit client sites for on-site installation and testing.
• Train clients and prepare simple user guides and SOPs.

Skills

System operations

Tech research

Troubleshooting

Client training

Remote support

On-site deployment

SOP documentation

AI tools

MarTech

Education

Diploma or degree in IT

Tools

CRM systems

WordPress

Marketing automation tools

Analytics / tracking pixels

Job description

Technical Operations & Implementation Executive

Company: Nexus Bridge AI PTE. LTD.

Location: Singapore

Employment Type: Full-Time

About the Role

We are looking for an experienced, hands-on and tech-savvy Technical Operations & Implementation Executive to support our growing technology and digital operations.

This is not a pure IT support or programming role.

The ideal candidate should be comfortable researching new software, learning new systems independently, setting up and testing technical solutions, and supporting clients with installation and training.

You do not need to know every system from Day 1.

What matters most is your ability to research, learn, troubleshoot and solve problems independently.

Key Responsibilities

1. System & Software Research

• Research new software, platforms and AI tools
• Study technical documents, manuals and operating procedures
• Test new systems and identify the best implementation process
• Troubleshoot technical and operational issues
• Recommend practical solutions for internal and client use

2. Technical Setup & Implementation

• Install, configure and test software and systems
• Set up client accounts and backend systems
• Configure basic integrations, forms, tracking and related tools
• Support implementation of CRM, marketing and operational systems
• Ensure systems are properly tested before deployment

3. Remote Technical Operations

• Provide remote technical support for internal teams and clients
• Manage backend systems and software
• Monitor system performance and resolve operational issues
• Create clear SOPs for recurring technical processes
• Train internal team members on new systems and workflows

4. On-Site Client Implementation

• Visit client locations when required
• Install and configure software or systems on-site
• Conduct testing and troubleshooting
• Ensure successful implementation before handover

5. Client Training & Support

• Explain systems clearly to business owners and employees
• Train clients on how to use installed software and platforms
• Prepare simple user guides and SOPs
• Provide post-installation support when required

Additional Skills - Advantage

• AI tools and AI automation
• AI website / landing page creation
• WordPress or other website builders
• Meta Ads / TikTok Ads backend
• CRM systems
• Marketing automation
• Social media account management systems
• Account management / account nurturing software
• Pixel, tracking and lead-form setup
• SaaS implementation
• Digital marketing technology

Requirements

• Relevant working experience in IT, Technical Operations, Systems Operations, Digital Operations, MarTech or similar roles
• Diploma / Degree in IT, Information Systems, Computer Science, Engineering or related disciplines is preferred but not compulsory
• Strong ability to learn unfamiliar software independently
• Strong troubleshooting and problem-solving skills
• Comfortable working with AI and new technology
• Able to communicate technical information in simple language
• Able to work independently and take ownership of problems
• Comfortable communicating directly with clients
• Able to conduct client training and system demonstrations
• Organised and able to document processes clearly

The Person We Are Looking For

We are looking for someone who sees a new system and thinks:

"Let me study it, test it and figure out how to make it work."

You should be comfortable taking a project from:

Research - Testing - Setup - Implementation - SOP - Client Training - Support

This position is particularly suitable for an experienced professional who enjoys technology, problem-solving and learning new digital tools.

What We Value

• Practical experience
• Maturity and responsibility
• Independent problem-solving
• Technical curiosity
• Reliability
• Client communication
• Willingness to learn new technology

Practical ability is more important to us than academic qualifications alone.