Technical Manager - Calibration Lab

Ming Deng Metrology Services Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Ming Deng Metrology Services Pte Ltd is seeking an experienced leader to head the Technical Department in our Singapore office. You will oversee calibration services and repairs, manage the team, and drive budgeting, training, and equipment management in alignment with ISO/IEC 17025 standards.

You will lead project delivery, liaise with sales and quality teams, and ensure timely, accurate reporting while continuously improving technical capabilities across Mechanical, Dimensional, Electrical and

Qualifications

• Diploma in Engineering or equivalent.
• 5–8 years' experience in metrology or similar.
• Knowledge of ISO/IEC 17025 accreditation.
• Leadership to manage a team of 3–5 people.
• Excellent written and spoken English.
• Strong planning of manpower, tools and resources.
• Proficient in MS Office.
• High integrity and drive for excellence.
• Willing to share technical knowledge.
• Ability to meet deadlines.

Responsibilities

• Lead the team and delegate work to ensure operational efficiency in calibration services and repairs.
• Resolve complex calibration issues escalated by team or clients and improve technical knowledge.
• Manage day-to-day operations with adequate manpower and resources to meet deadlines.
• Collaborate with Sales and other departments to understand client needs and deadlines.
• Hands-on in calibration services to fulfil client orders per accreditation standards.
• Review team outputs to ensure accuracy and traceability per ISO/IEC 17025.
• As signatory, ensure client reports are complete with data and uncertainty.
• Plan and review work environment for Health and Safety compliance.
• Review and improve operational procedures, calibration methods and reporting filing.
• Lead in identifying new calibration methods and tools with management approvals.
• Work with Sales and Quality to improve procedures and cost efficiency.
• Participate in Annual Management Review.

Skills

Leadership

Strategic planning

Quality awareness

Client communication

Team motivation

MS Office

English proficiency

Resource planning

Education

Diploma in Engineering

Job description

About the role

Overall planning and accountability for the operations of the Technical Department of Singapore's office. The role involves leading the team and ensuring delegation of work to the right people to deliver calibration services and repairs in both the laboratory and at clients' sites. You will be responsible for preparing, proposing, executing, monitoring and reporting the annual budgeting for the department, including hiring of employees, training expenses, assigning overtime, and repair or replacement of equipment and tools. You will understand and resolve complex calibration services or issues escalated by team members or agreed during project scope with clients, continuously improving your technical knowledge across disciplines including Mechanical, Dimensional, Electrical and Temperature calibration methods.

Key responsibilities

• Lead the team and ensure delegation of work to the right people to ensure operational efficiency in performing calibration services or repairs in both the laboratory and clients' sites

• Understand and resolve complex calibration services or issues escalated by team members or as agreed during project scope with clients. S/he should always improve her / her technical knowledge and understanding of these calibration methods for a broad range of disciplines including, but not limited to Mechanical, Dimensional, Electrical and Temperature.

• Manage day-to-day operations by ensuring adequate manpower and resources to complete daily work and meet clients' deadlines

• Liaise closely with Sales and other relevant departments to understand clients' needs and deadlines, and provide support for technical issues via customer correspondence

• Be hands-on in calibration services and repairs required to ensure fulfilment of clients' orders in a timely manner and according to accreditation standards

• Review all calibration department team members' work to ensure results are accurate, traceable and verifiable and conforming to ISO/IEC 17025 standards

• As the approved signatory, ensure reports issued to clients are complete with accurate data recorded, calculated uncertainty and correct traceable results

• Plan and review the physical layout of the working environment to ensure compliance with Health and Safety regulations

• Review the department's operational procedures to ensure continuous business compliance and propose, secure approval and implement improvements to operational procedures, calibration methods, report generating methods and filing of relevant business documents

• Lead in efforts in identifying and validating new calibration methods and the relevant tools / equipment with the objectives to improve Quality, reduce operational costs while adhering to Accreditation or Quality Standards. In view of this, s/he will represent the Company to liaise with suppliers on the calibration tools / equipment and make proposals to the Management for the purchases where necessary or required.

• Work closely with the Sales and Quality Departments to drive continuous improvements to the existing work procedures or tools to improve operational cost and efficiency to meet Clients’ needs.

• Participates in the Annual Management Review Meeting according to Accreditation standards

About you

• Diploma in Engineering or equivalent

• 5 to 8 years' experience in similar capacity in the metrology services industry

• Demonstrate understanding of ISO/IEC 17025 accreditation standards

• Demonstrate thorough understanding of metrology terms, services or the industry

• Leadership skills – demonstrate capability of leading teams and able to motivate under-performing team members, with prior experience leading a team of at least 3 to 5 people

• Effective Communication Skills – display good presentation skills and proficient in relating to clients

• Proficient in written and spoken English

• Demonstrates capability and efficiency of planning resources (including manpower, tools and others) to meet multiple deadlines

• Familiar with MS Office Suite – MS Word, Excel, PowerPoint and other systems

• Self-motivated and display drive for seeking excellence and continuously improve

• High degree of integrity.

• Is willing to share his / her technical knowledge to the team members.

• Demonstrates the urgency / need to meet deadlines

We thank all applicants for their interest and apologize that only shortlisted applicants will be contacted for an interview.