Technical Business Analyst

Epergne Solutions; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Epergne Solutions in Singapore is seeking a Technical Business Analyst to enhance the reliability and efficiency of digital platforms. This role requires collaboration with product and engineering teams to ensure seamless system operations and successful feature rollouts.

The ideal candidate has 3-5 years of relevant experience, strong skills in SQL, and the ability to analyze data flows and operational processes. Familiarity with databases and API integrations is preferred.

Qualifications

• 3-5 years of experience as a Technical Business Analyst or in a similar role.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Collaborate with product managers and engineers for system feature rollouts.
• Coordinate documentation and cross-team collaboration.
• Monitor operational issues related to system records.

Skills

Experience as a Technical Business Analyst

Data flows

SQL querying

User journeys

Operational processes

Tools

SFTP

API integrations

Databases

Job description

We are seeking a Technical Business Analyst to support the reliability, integrity, and operational efficiency of digital platforms and systems. The role involves working closely with product, engineering, and operational teams to ensure smooth system operations, feature rollouts, and effective cross-team coordination.

The successful candidate will help analyze system processes, manage operational issues, document workflows, and support improvements across data and technology platforms.

Key Responsibilities:-

• Collaborate with product managers, engineers, and stakeholders to support the rollout of new system features and enhancements.
• Coordinate operational processes including documentation, testing activities, and cross-team collaboration.
• Analyze and map data flows, system interactions, and user journeys to identify dependencies, risks, and improvement opportunities.
• Monitor and manage operational issues related to system records and data consistency.
• Develop standard operating procedures (SOPs), playbooks, and internal documentation to improve operational readiness.
• Analyze operational data to identify trends and support continuous improvement initiatives.
• Act as a liaison between operational teams and technical teams to facilitate issue resolution and effective communication.

Skills & Requirements:-

• 3?5 years of experience as a Technical Business Analyst, Product Operations Analyst, or in a similar systems-focused role.
• Experience working with data flows, backend processes, and SQL querying.
• Ability to translate complex technical systems into clear user journeys, operational processes, and risk assessments.
• Practical understanding of databases, APIs, and system architecture in supporting end-to-end digital platforms.
• Strong written and verbal communication skills with the ability to engage both technical and non-technical stakeholders.
• Strong documentation, analytical, and problem-solving abilities.
• Ability to work collaboratively with cross-functional team.

Preferred Skills:-

• Familiarity with SFTP processes and API integrations.
• Experience supporting or improving internal operational tools or dashboards.
• Exposure to data governance, digital identity systems, or large-scale digital platforms.