Business Analyst

Tap Growth ai; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Tap Growth ai seeks a detail-oriented Business Analyst to drive data-driven decision-making across the organization. The role requires strong problem-solving, process analysis, and the ability to communicate with stakeholders at all levels.

You will document current and future state processes, facilitate workshops, translate needs into user stories, and support backlog refinement in an agile environment. Collaboration with product, engineering and operations teams will be essential for

Qualifications

• ,
• 5+ years of experience in Business Analyst, Product/Process Analyst or similar role supporting digital product, platform, software or process improvement initiatives.
• Strong ability to document current state and future state processes using process flows, value stream mapping, swimlanes or equivalent techniques.
• Hands-on experience supporting backlog management and backlog refinement in agile or product-oriented delivery environments.
• Ability to write clear and actionable user stories, functional requirements, acceptance criteria and supporting delivery notes.
• Strong documentation skills with experience preparing requirements documents, workshop outputs, process artefacts, decision logs and stakeholder-facing materials.
• Excellent communication to explain complex requirements and changes to technical and non-technical audiences.
• Strong documentation skills with workshop outputs and stakeholder materials.
• Good understanding of business process analysis, requirements elicitation and change impact.

Responsibilities

• Document current state and future state business processes, including process flows, value stream maps, pain points, hand-offs, decision points and improvement opportunities.
• Facilitate and support workshops with business users, product owners, technical teams and stakeholders to elicit requirements and capture decisions, issues, actions and agreed outcomes.
• Translate business needs into clear user stories, functional requirements, acceptance criteria and supporting documentation that development teams can act on.
• Support product owners in backlog management, including backlog grooming, prioritisation support, refinement sessions, dependency clarification and readiness of items for delivery.
• Prepare and maintain high-quality documentation, including requirements documents, process flows, workshop outputs, meeting notes, decision logs and traceability records.
• Work closely with product managers, engineers, designers, operations, security and business stakeholders to clarify scope, validate requirements and ensure alignment between business objectives and delivery outcomes.
• Identify process gaps, duplication, manual workarounds and opportunities to improve workflow efficiency, user experience and operational accountability.
• Support testing and validation activities by helping define test scenarios, clarifying expected behaviour and ensuring delivered features meet agreed acceptance criteria.
• Communicate requirements, process changes and delivery implications clearly to both technical and non-technical audiences.
• Contribute to continuous improvement of business analysis practices, templates, standards and knowledge management within the Digital Factory operating model.

Skills

Analytical thinking

Documentation

Stakeholder management

Backlog management

User stories

Communication

Workshop facilitation

Agile

Process analysis

Traceability

Tools

Jira

Azure DevOps

Confluence

SharePoint

Job description

We are seeking a detail-oriented and analytical Business Analyst to drive data-driven decision-making within our organization. The ideal candidate will possess strong problem-solving skills, experience in business process analysis, and the ability to communicate effectively with stakeholders at all levels.

Key Responsibilities

• Document current state and future state business processes, including process flows, value stream maps, pain points, hand-offs, decision points and improvement opportunities.
• Facilitate and support workshops with business users, product owners, technical teams and stakeholders to elicit requirements and capture decisions, issues, actions and agreed outcomes.
• Translate business needs into clear user stories, functional requirements, acceptance criteria and supporting documentation that development teams can act on.
• Support product owners in backlog management, including backlog grooming, prioritisation support, refinement sessions, dependency clarification and readiness of items for delivery.
• Prepare and maintain high-quality documentation, including requirements documents, process flows, workshop outputs, meeting notes, decision logs and traceability records.
• Work closely with product managers, engineers, designers, operations, security and business stakeholders to clarify scope, validate requirements and ensure alignment between business objectives and delivery outcomes.
• Identify process gaps, duplication, manual workarounds and opportunities to improve workflow efficiency, user experience and operational accountability.
• Support testing and validation activities by helping define test scenarios, clarifying expected behaviour and ensuring delivered features meet agreed acceptance criteria.
• Communicate requirements, process changes and delivery implications clearly to both technical and non-technical audiences.
• Contribute to continuous improvement of business analysis practices, templates, standards and knowledge management within the Digital Factory operating model.

Required Skills and Experience

• 5+ years of experience as a Business Analyst, Product Analyst, Process Analyst or similar role supporting digital product, platform, software or process improvement initiatives.
• Strong ability to document current state and future state processes using process flows, value stream mapping, swimlane diagrams or equivalent techniques.
• Hands-on experience supporting backlog management and backlog refinement in agile or product-oriented delivery environments.
• Ability to write clear and actionable user stories, functional requirements, acceptance criteria and supporting delivery notes.
• Strong documentation skills, with experience preparing requirements documents, workshop outputs, process artefacts, decision logs and stakeholder-facing materials.
• Good understanding of business process analysis, requirements elicitation, prioritisation, stakeholder management and change impact assessment.
• Comfortable facilitating discussions with business users and technical teams to clarify needs, resolve ambiguity and align on practical outcomes.
• Ability to work with product owners and delivery teams to break down broad business needs into manageable backlog items and delivery increments.
• Strong analytical and communication skills, with the ability to explain complex requirements, trade-offs and process changes in simple language.
• Comfortable working in a fast-moving, agile environment where requirements evolve through discovery, delivery feedback and stakeholder validation.

Preferred Skills

• Experience supporting digital transformation, platform delivery, enterprise systems, workflow automation or public sector technology initiatives.
• Familiarity with agile delivery tools such as Jira, Azure DevOps, Confluence, SharePoint or equivalent platforms.
• Experience with service design, customer journey mapping, process improvement, Lean, Six Sigma or value stream mapping practices.
• Working knowledge of software delivery lifecycle, APIs, cloud platforms, data products or integration-heavy enterprise environments.
• Experience preparing executive-ready summaries, decision papers, delivery updates or stakeholder communication materials.
• Familiarity with governance, risk, compliance, audit or security considerations in enterprise or government environments.