Technical Account Manager, Google Cloud Consulting

Google Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Google Cloud Consulting seeks a Technical Account Manager (Mid) in Singapore to drive successful cloud transformations for enterprise customers. You will lead implementation journeys, manage timelines and milestones, and coordinate cross-functional teams to deliver value.

You will engage with executives, advocate for customer needs, and shape strategic roadmaps while ensuring effective communication across multiple stakeholder groups.

Qualifications

• Experience engaging with executive stakeholders and driving technology initiatives.
• Strong program management experience in complex technical transformations.
• Experience supporting enterprise cloud operations, escalation, and IT consulting.
• Excellent written and verbal communication, presentation, and problem-solving skills.

Responsibilities

• Accelerate customer adoption of Google Cloud by guiding the implementation journey across workstreams.
• Advocate for customer needs to remove blockers and drive feature adoption.
• Develop strategic relationships and lead quarterly business reviews with executives.
• Plan and coordinate customer events, launches, and cross-team engagements for successful outcomes.
• Create reusable playbooks and best practices to scale cloud adoption with partners.

Skills

Executive engagement

Tech program mgmt

Cloud operations

Communication skills

Education

Bachelor's degree or equivalent

Job description

Technical Account Manager, Google Cloud Consulting

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

• Bachelor's degree or equivalent practical experience.
• 5 years of experience working with executive stakeholders, managing technical implementation or transformation programs.
• Experience in supporting enterprise customers in cloud operations, technical support, escalation management, or IT consulting.

Preferred qualifications:

• 5 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation or transformation programs.
• Experience in application/workload migration to public cloud providers, and with collaborating across business units internally and at large enterprises.
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.
• Excellent communication, presentation, problem-solving, and management skills.

About the job

As a Technical Account Manager (TAM), you will draw on customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products. Your previous experience with cloud infrastructure, program management, enterprise technology implementation, strategy development and customer advocacy will play a critical part in your day to day work driving success at our most critical customers.

You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Suite, Google Chrome, and many more. As a TAM, you will regularly engage with stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will utilize your relationship management skills and technical credibility to effectively communicate at all levels of the organization.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum.
• Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.