Account Manager

EngineersOfAI; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Adyen in Singapore is seeking an experienced Account Manager to drive APAC growth by managing enterprise merchants and expanding share of wallet. You will provide payments expertise and guidance to help merchants grow across industries.

You will build strong relationships with key contacts, cross-sell and upsell, and collaborate with the global Adyen team to deliver strategic payment solutions in a fast-paced, entrepreneurial environment. Travel about 10% may be required.

Qualifications

• 6+ years of enterprise-level client management experience.
• Proven track record of cross-selling and upselling across digital, retail, and SaaS platforms.
• Excellent communication and relationship-building with stakeholders at all levels.
• Experience collaborating with startups and development teams is a plus.
• Ability to manage complex projects with cross-functional teams.

Responsibilities

• Be fully responsible for the success and satisfaction of your merchants.
• Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts.
• Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience.
• Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy. Coordinate any internal project regarding your merchants.
• Work and collaborate with colleagues in the global Adyen team

Skills

Enterprise account management

Cross-selling

Upselling

Communication

Project management

Networking

Travel willingness

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Account Manager

We're looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow

What you'll do

• Be fully responsible for the success and satisfaction of your merchants
• Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
• Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
• Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants
• Work and collaborate with colleagues in the global Adyen team

Who you are

• You have at least 6+ years of experience managing enterprise level clients in a fast paced & dynamic environment
• You have a track record of winning share of wallet, cross selling & upselling deals for digital, retail clients and Saas platforms (such as e-commerce, gaming, OTA, streaming services etc.)
• Understanding of payments is a big plus
• Experience working with startups and development teams is a plus
• You have excellent project management skills, orchestrating complex projects, working with cross-functional team to achieve the best results
• You're a high-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
• You're passionate about pushing boundaries and creating value in the payment space
• You enjoy working in uncertain situations, and you can deal with ambiguity
• You're an excellent communicator who can build relations at all levels
• You can work seamlessly with a global, multicultural team
• Travel required (~10%)

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.