Technical Account Manager

Cymulate; Singapore; Sur place; SGD 60 000 - 100 000; Plein temps

Résumé du poste

Cymulate is seeking a customer success professional to serve as the main liaison for technical questions, develop success plans with KPIs, and collaborate with account management to secure renewals. You will identify expansion opportunities and lead POCs for upsells across enterprise accounts.

Candidates should have 3-5 years in customer success or project management within cybersecurity, with strong analytical and communication skills. Fluency in English is required, with multilingualism a plus.

Qualifications

• 3-5 years in customer success or project management with major accounts.
• Technical cybersecurity experience and strong analytical/project management skills.
• Proactive problem solver able to make independent decisions.
• Proven ability to build relationships with enterprise clients and drive customer success.
• Excellent communication and stakeholder engagement across levels.
• Fluent in English; additional languages are a plus.

Responsabilités

• Serve as primary contact liaison for technical questions with Support, Product Management, and others.
• Help customers develop success plans with KPIs and guidance to achieve objectives.
• Collaborate with Account Management to secure contract renewals.
• Identify opportunities to expand Cymulate’s usage across the customer’s organization.
• Lead POCs for upsells and present pilot results, QBRs and ABRs with key accounts.

Connaissances

Customer success

Account management

Cybersecurity

Analytical skills

Project management

Communication

Interpersonal skills

Problem solving

English fluency

Description du poste

Cymulate’s Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.

With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we’re always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us.

What you will do:

• Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
• Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Collaborate with Cymulate Account management teams to secure contract renewals.
• Assist in identifying opportunities for expanding Cymulate’s usage across the customer’s organization.
• Lead POCs for upsells and participate in pilot results presentations, QBR’s and ABR’s with key accounts.

What you should have:

• 3-5 years of experience in customer success/ project management role with a proven track record of success, particularly in managing major accounts.
• Technical experience in the cybersecurity field with good analytical and project management skills.
• Proactive approach to problem solving with the ability to make independent decisions.
• Identify problems and address them internally to drive resolution with tech support team.
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• Ability to multi-task and thrive in a fast-paced environment.
• Fluency in English.
• Proficiency in any additional language is an advantage.