Tech Ops Engineer (3 to 9 months Contract, Extendable)

Argyll Scott; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

Argyll Scott Asia is seeking a Technical Operations Engineer to support the reliability and day-to-day performance of its technology environment in Singapore. You will work across Engineering, Product, Customer Support and Business Operations to resolve operational issues, improve processes and help maintain reliable systems and services.

The role emphasizes production support, incident management, automation, and monitoring using tools like Datadog, Prometheus, Grafana and CloudWatch, with

Qualifications

• Bachelor's degree or higher in Computer Science, Information Systems, Engineering or a related discipline.
• At least 5 years in Technical Operations, IT Operations, System Support, Data Operations or related roles, including large-scale production environments.
• Strong troubleshooting, analytical and problem-solving capabilities.
• Experience with ticketing systems and operational monitoring tools.
• Hands-on with monitoring and observability tools (Datadog, Prometheus, Grafana, CloudWatch, ELK).
• Experience with at least one cloud platform (AWS/Azure/GCP).
• Scripting/automation knowledge (Python, PowerShell or Shell).
• Proficiency in SQL, Excel or data analysis tools.
• Familiarity with ITIL, Agile or DevOps methodologies.
• Strong communication and stakeholder management skills.

Responsibilities

• Monitor day-to-day operational performance and availability of systems and services.
• Participate in an availability incident rotation and provide technical support.
• Investigate, troubleshoot and resolve technical issues with cross-team coordination.
• Conduct root cause analysis after incidents and implement preventive actions.
• Develop scripts/tools to prevent recurring incidents and improve efficiency.
• Review workflows to identify inefficiencies and opportunities for automation.
• Create and maintain SOPs and ensure adherence to processes.
• Monitor KPIs and service metrics; prepare dashboards and management reporting.
• Collaborate with Engineering, Product, Customer Support and Business Operations for guidance and status updates.
• Support operational risk management, security and governance activities as required.

Skills

Technical troubleshooting

Incident management

Monitoring & observability

Automation & scripting

SQL & data analysis

Cloud platforms (AWS/Azure/GCP)

PowerShell / Python / Shell

Communication & stakeholder mgmt

ITIL/Agile/DevOps

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

Datadog

Prometheus

Grafana

CloudWatch

ELK Stack

Job description

A global organisation is seeking a Technical Operations Engineer to support the reliability and day-to-day operational performance of its technology environment. The role covers production support, incident management, system monitoring, troubleshooting, operational process improvement and automation. You will work across Engineering, Product, Customer Support and Business Operations teams to resolve operational issues, improve processes and help maintain reliable systems and services.

Key Responsibilities

• Monitor the day-to-day operational performance and availability of systems and services, identifying and responding to operational issues and service disruptions.
• Participate in an availability incident rotation and provide technical support to customer service engineers when required.
• Investigate, troubleshoot and resolve technical issues, coordinating with relevant teams during incidents and escalations.
• Conduct root cause analysis following incidents and implement appropriate preventive actions.
• Develop scripts and tools aimed at preventing recurring incidents and improving operational efficiency.
• Review operational workflows and processes, identify inefficiencies and recommend opportunities for automation and continuous improvement.
• Create and maintain Standard Operating Procedures (SOPs) and support adherence to established operational processes.
• Monitor operational KPIs and service metrics, analyse performance trends, risks and gaps, and prepare dashboards and management reporting.
• Work with Engineering, Product, Customer Support and Business Operations stakeholders to provide technical support, operational guidance, status updates and recommendations.
• Support operational risk management, security and policy compliance, including audit and governance activities where required.

Job Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering or a related discipline.
• At least 5 years of experience in Technical Operations, IT Operations, System Support, Data Operations or a related role, including experience supporting large-scale production environments.
• Strong technical troubleshooting, analytical and problem-solving capabilities.
• Experience working with ticketing systems and operational monitoring tools.
• Hands-on experience with monitoring and observability tools such as Datadog, Prometheus, Grafana, CloudWatch or the ELK stack.
• Experience with at least one major cloud platform, including AWS, Azure or GCP.
• Knowledge of scripting and automation using tools or languages such as Python, PowerShell or Shell scripting.
• Proficiency with SQL, Excel or other data analysis tools.
• Familiarity with ITIL, Agile or DevOps methodologies.
• Strong communication and stakeholder management skills.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.