Team Lead - Operations & Customer Service

SAM HEE PTE. LTD.; Singapore; On-site; SGD 47,000 - 67,000; Full time

Job summary

SAM HEE PTE. LTD. is seeking a Supervisor to oversee a team, ensure performance, and maintain a safe, healthy work environment. The role includes directing staff, approving hours, and delivering excellent customer service across levels.

The ideal candidate will have leadership experience, strong communication, and a proactive, detail-oriented mindset suitable for a fast-paced setting.

Qualifications

• Excellent communication skills.
• Proven leadership experience.
• Attention to detail and accuracy.
• Reliable with integrity and strong work ethic.
• Team player with professional demeanor.
• Proficient with computers and basic software.
• Strong organizational skills and proactive mindset.
• High school diploma is required.
• Able to maintain a positive attitude in a fast-paced environment.

Responsibilities

• Ensure employees reporting to you meet performance expectations.
• Give instructions or orders to subordinate employees.
• Keep the work environment safe, secure, and healthy.
• Meet deadlines.
• Approve work hours.
• Provide excellent customer service at all levels.

Skills

Excellent communication

Leadership

Eye for detail

Reliability/Integrity

Teamwork

Professional appearance

Computer literacy

Organizational skills

Positive attitude

Education

High school diploma

Job description

SAM HEE PTE. LTD. is seeking a Supervisor to oversee a team, ensure performance, and maintain a safe, healthy work environment. The role includes directing staff, approving hours, and delivering excellent customer service across levels.

The ideal candidate will have leadership experience, strong communication, and a proactive, detail-oriented mindset suitable for a fast-paced setting.