Team Lead — Operations & Customer Service

SHANA'S CAFE PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

SHANA'S CAFE PTE. LTD. is seeking a hands-on Supervisor to guide frontline staff in delivering consistent service and meeting performance standards.

You will ensure safety, manage schedules, communicate clearly, and foster teamwork in a fast-paced cafe environment while upholding our customer care standards.

The ideal candidate has leadership experience, strong communication, and a professional, positive approach to supporting the team and operations.

Qualifications

• Leadership experience required.
• Strong communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

Responsibilities

• Make sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Skills

Leadership experience

Excellent communication skills

Eye for detail

Reliable with integrity

Teamwork

Professional appearance

Computer literacy

Proactive organizational skills

High school diploma

Positive attitude

Education

High school diploma

Job description

SHANA'S CAFE PTE. LTD. is seeking a hands-on Supervisor to guide frontline staff in delivering consistent service and meeting performance standards.

You will ensure safety, manage schedules, communicate clearly, and foster teamwork in a fast-paced cafe environment while upholding our customer care standards.

The ideal candidate has leadership experience, strong communication, and a professional, positive approach to supporting the team and operations.