Team Lead, Assistant Relationship Manager (AVP)

Bank of Singapore Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Bank of Singapore Limited seeks an experienced professional to lead a team supporting relationship managers and marketing activities in Singapore. You will mentor ARMs, coordinate front-office activities and ensure adherence to regulatory requirements, while driving revenue targets and providing high-quality client service.

The role requires strong leadership, communication skills, and a deep understanding of financial products.

Qualifications

• Minimum 8 years of experience in client servicing, operations or sales support within financial institutions.
• Proven experience managing a team and coordinating front-office activities.
• Strong interpersonal and communication skills with client focus.
• Familiarity with financial products and regulatory requirements.

Responsibilities

• Contribute effectively to revenue targets of the RM(s) and Marketing Team.
• Direct support to MH/THs/RMs and manage ARMs.
• Provide trainings and mentorship to ARMs.
• Ensure adherence to regulations, policies and surveillance activities.
• Prepare management reports for Front office and Business Managers.

Skills

Leadership

Mentorship

Communication

Team collaboration

Client servicing

Education

Bachelor’s degree or diploma

Job description

GENERAL DESCRIPTION

Bank of Singapore opens doors to new opportunities. At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

RESPONSIBILITIES

Contribute effectively to the revenue targets of the respective RM(s) and overall Marketing Team

• Direct support to MH/THs/RMs and manage a team of Assistant Relationship Managers (ARMs)
• Provide trainings, mentorship and guidance to ARMs to ensure that they are competent to carry out the work.
• Ensure adherence to internal and external regulations and policies at all times.
• Ensure timely monitoring and completion of various remediation tasks
• Ensure adherence to internal policies and surveillance activities
• Understands the basic mechanisms of common financial products and services
• Act as a single point contact representing front office to coordinate with stakeholders for all dissemination related actives
• Proactively review and enhance processing workflow to achieve improvement in operational efficiency and service quality
• Ensure team is adequately staffed and able to deploy team members to provide and meet fluctuation in work volume, coverage for leave and work emergencies
• Enhance staff morale and career development through active staff engagement & review staff training needs.
• Investigate and provide resolutions on queries and ensure proper closure on issues raised
• Timely consolidation and preparation of management reports for Front office Team and the Business Managers
• Provide guidance and support to front office for ensuring compliance with the Operational Risk farmwork, policies, procedures and guidelines
• Coordinate and support in various front office actives like Business continuity, reporting and administrative matters.
• Calibration of performance/recommendation for promotion
• Contribute effectively to the revenue targets of the respective (RMs) and overall Marketing Team

REQUIREMENTS

• Minimum 8 years of relevant experience in client servicing, operations or sales support within financial institutions
• Prior experience managing a team
• Bachelor’s degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast-paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified

ABOUT OUR CULTURE AND OPPORTUNITIES

Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

OUR BACKGROUND

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.