Tea & Dessert Service Crew

AVA TCM WELLNESS & DESSERT PTE. LTD.; Singapore; On-site; SGD 17,000 - 22,000; Full time

Job summary

AVA TCM Wellness & Dessert Pte. Ltd. is hiring a customer-focused team member in Singapore to deliver friendly service, take orders, and promote herbal teas and desserts. This role handles dine-in and takeaway, ensuring an enjoyable guest experience.

You will operate the POS system, process payments, and assist with daily outlet duties while maintaining hygiene and quality standards. Training provided for herbal tea preparation and product knowledge.

Qualifications

• Friendly, responsible and service-oriented.
• Previous experience in F&B or customer service preferred but not essential.
• Willing to learn herbal tea and dessert preparation.
• Able to work shifts, weekends and public holidays.

Responsibilities

• Greet customers and deliver friendly, professional service.
• Take dine-in and takeaway orders accurately.
• Introduce AVA's herbal teas, desserts and beverages.
• Explain menu items, ingredients and options.
• Operate the POS system and handle payments.
• Maintain cleanliness of service counter and dining area.

Skills

Customer service

Cashier experience

Communication skills

Team player

Tools

POS system

Job description

Key Responsibilities

Customer Service & Sales

• Welcome and serve customers in a friendly and professional manner.
• Take dine-in and takeaway orders accurately.
• Introduce and recommend AVA's herbal teas, desserts and beverages.
• Explain menu items, ingredients and available options to customers.
• Promote suitable products and special promotions.
• Provide excellent customer service and handle general customer enquiries.

Cashier & Payment

• Operate the POS/cashier system.
• Collect and process payments by cash, cards, PayNow, NETS and other approved payment methods.
• Issue receipts and ensure all transactions are recorded accurately.
• Assist with daily cashier reconciliation and proper cash handling.

Herbal Tea & Dessert Preparation

• Assist in preparing and serving herbal teas, traditional desserts and beverages according to AVA's recipes and procedures.
• Prepare ingredients and toppings required for daily operations.
• Portion, pack and present food and beverages for dine-in and takeaway customers.
• Ensure ingredients are properly stored, labelled and handled.
• Replenish ingredients, cups, packaging and other supplies when required.
• Follow food safety and hygiene requirements at all times.

Outlet Operations

• Maintain cleanliness and hygiene of the service counter, food preparation area, dining area and equipment.
• Clear and clean tables.
• Assist with daily opening and closing duties.
• Monitor stock levels and inform management when supplies need replenishment.
• Receive and organise deliveries.
• Assist with stocktaking and basic inventory control.
• Perform other reasonable outlet duties assigned by management.

Requirements

• Friendly, responsible and service-oriented.
• Positive attitude and willingness to learn.
• Previous experience in F&B, bubble tea, dessert shops, cafés or customer service is preferred but not essential.
• Cashier/POS experience is an advantage.
• Able and willing to learn herbal tea and dessert preparation.
• Able to communicate effectively with customers and team members.
• Able to work independently and as part of a team.
• Able to work shifts, weekends and public holidays when required.
• Good personal hygiene and professional presentation.
• Relevant food safety training/certification to be completed where required.