IT Production/ Application Support - Private Banking Application Temenos

D L RESOURCES PTE LTD; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

D L RESOURCES PTE LTD in Singapore is seeking an experienced Production Support Analyst to join the Private Banking IT team. You will support Temenos TripleA and Odyssey, RM Workbench, Client Dashboard, and OneStart applications for Private Banking, delivering proactive, timely, and stable service.

The role requires 6+ years in finance IT, strong UNIX/SQL skills, and ITIL experience. You will collaborate with business users and vendors to ensure high availability and continuous improvement.

Qualifications

• Degree in Computer Science / Engineering or related disciplines.
• At least 6 years of relevant experience, preferably in a Finance Institution with hands-on application management experience, preferably in Private Banking / Wealth Management.
• Knowledge in Temenos TripleA and Odyssey suite of products
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles.

Responsibilities

• Provide first-line production support for user issues, incidents, service requests, and queries, ensuring timely and effective resolution within agreed SLAs.
• Own and manage incidents and issues from identification through to closure, including escalation to relevant technology teams, vendors, and management where necessary.
• Conduct issue analysis, troubleshooting, and root cause investigations to resolve production problems.
• Maintain comprehensive documentation of issues, actions taken, decisions made, resolutions implemented, and lessons learned.
• Analyse incident trends and recommend preventive measures to minimize recurring issues.
• Collaborate with business users, technology teams, and third-party vendors to facilitate issue resolution and support business requirements.
• Engage vendors to provide solutions that enhance the stability, sustainability, and performance of the production environment.
• Adhere to Incident, Problem, and Change Management processes, including timely logging and tracking of tickets, defects, and incidents.
• Proper change control and release management procedures.
• Preparation of high-quality issue, impact, and communication updates.
• Support application releases by following established change control practices, procedures, and guidelines.
• Work with development teams during requirements gathering, clarification, and impact analysis for enhancements and fixes.
• Validate application fixes and enhancements to ensure issues are adequately resolved before production deployment.
• Own and support small projects and initiatives, coordinating with various teams to deliver effective solutions for business users.
• Utilize software updates, drivers, knowledge bases, FAQs, and other available resources to support incident resolution and service improvement.
• Participate in infrastructure upgrades, annual Disaster Recovery (DR) exercises, and Business Continuity Management (BCM) activities to ensure operational resilience.

Skills

Temenos TripleA

Odyssey

Unix/Linux

Perl

Shell scripting

SQL Databases

ITIL

Interpersonal communication

Education

Degree in Computer Science / Engineering

Tools

Temenos TripleA

Odyssey suite

Job description

Responsibilities:

• Singapore, is seeking an experienced Production Support Analyst to join the Private Banking IT team.
• Responsible for supporting and managing the Temenos Odyssey Triple A, Edge Connect (RM Workbench), Client Dashboard, and OneStart applications for the Private Banking business.
• Provide proactive, timely, and effective support to business users while ensuring system stability and service excellence.

Key Responsibilities

Production Support & Incident Management

• Provide first-line production support for user issues, incidents, service requests, and queries, ensuring timely and effective resolution within agreed SLAs.
• Own and manage incidents and issues from identification through to closure, including escalation to relevant technology teams, vendors, and management where necessary.
• Conduct issue analysis, troubleshooting, and root cause investigations to resolve production problems.
• Maintain comprehensive documentation of issues, actions taken, decisions made, resolutions implemented, and lessons learned.
• Analyse incident trends and recommend preventive measures to minimize recurring issues.

Stakeholder & Vendor Management

• Collaborate with business users, technology teams, and third-party vendors to facilitate issue resolution and support business requirements.
• Engage vendors to provide solutions that enhance the stability, sustainability, and performance of the production environment.

Change, Release & Problem Management

• Adhere to Incident, Problem, and Change Management processes, including:
• Timely logging and tracking of tickets, defects, and incidents.
• Proper change control and release management procedures.
• Preparation of high-quality issue, impact, and communication updates.
• Support application releases by following established change control practices, procedures, and guidelines.

Project & Development Support

• Work with development teams during requirements gathering, clarification, and impact analysis for enhancements and fixes.
• Validate application fixes and enhancements to ensure issues are adequately resolved before production deployment.
• Own and support small projects and initiatives, coordinating with various teams to deliver effective solutions for business users.

System Maintenance & Continuous Improvement

• Utilize software updates, drivers, knowledge bases, FAQs, and other available resources to support incident resolution and service improvement.
• Participate in infrastructure upgrades, annual Disaster Recovery (DR) exercises, and Business Continuity Management (BCM) activities to ensure operational resilience.

Key Objective

Deliver reliable, high-quality production support services while ensuring application availability, operational stability, and a positive user experience for the Private Banking business.

Requirements:

Education and Experience:

• Degree in Computer Science / Engineering or related disciplines
• At least 6 years’ relevant experience preferably in a Finance Institution with hands-on application management experience, preferably in the Private Banking / Wealth Management business

Essential:

• Knowledge in Temenos TripleA and Odyssey suite of products
• Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills
• Basic understanding of the front to back of Private Banking / Wealth Management operations
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

Key Domain/ Technical Skills:

• Strong skills in Unix / Linux, Perl / Shell scripting,
• Database (MSSQL Oracle, Sybase)
• BMC Control-M Scheduler
• Knowledge in Temenos TripleA and Odyssey suite of products