[T06] IT Assistant Service Delivery Manager

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Collaborative environment

Exposure to enterprise-level service

Job summary

TALENTSIS PTE. LTD. in Singapore is seeking an Assistant Service Delivery Manager who can work closely with clients and internal teams to ensure service commitments are met and issues are resolved promptly.

You will monitor service performance, assist with incident management, prepare reports, and help drive service improvement initiatives in a fast-paced environment. A diploma or degree in IT, business, or engineering with at least two years of service delivery experience is required.

Qualifications

• Diploma or degree in IT, business, engineering or related field.
• At least 2 years of experience in Service Delivery or related function.
• Strong communication and stakeholder management.

Responsibilities

• Support the management of day-to-day service delivery operations and client engagements
• Coordinate with internal teams to ensure service levels and customer expectations are achieved
• Monitor service performance, track incidents, and follow up on issue resolution
• Assist in preparing service reports, documentation, and operational reviews
• Manage customer communications and maintain positive client relationships
• Support service improvement initiatives and process optimization activities
• Coordinate project activities and ensure timely delivery of assigned tasks
• Escalate service issues where necessary and assist in driving resolution

Skills

Communication

Stakeholder management

Microsoft Office

Education

Diploma or Degree in IT/Business/Engineering

Tools

Microsoft Office

Job description

We are seeking a proactive and customer-focused Assistant Service Delivery Manager to support the delivery of high-quality services to our clients. The successful candidate will work closely with customers, internal teams, and stakeholders to ensure service commitments are met and operational issues are resolved efficiently.

Key Responsibilities

• Support the management of day-to-day service delivery operations and client engagements
• Coordinate with internal teams to ensure service levels and customer expectations are achieved
• Monitor service performance, track incidents, and follow up on issue resolution
• Assist in preparing service reports, documentation, and operational reviews
• Manage customer communications and maintain positive client relationships
• Support service improvement initiatives and process optimization activities
• Coordinate project activities and ensure timely delivery of assigned tasks
• Escalate service issues where necessary and assist in driving resolution

Requirements

• Diploma or Degree in Information Technology, Business, Engineering, or a related field
• Minimum 2 years of experience in Service Delivery, Service Management, IT Operations, Customer Support, or a related function
• Experience supporting service delivery activities and customer-facing operations
• Strong communication and stakeholder management skills
• Good organizational and coordination abilities
• Proficient in Microsoft Office applications
• Ability to work in a fast-paced environment and manage multiple priorities

Preferred Qualifications

• Experience in IT services, managed services, or infrastructure support environments
• Exposure to ITIL processes or service management frameworks
• Experience in incident management, service reporting, or operational coordination

What We Offer

• Career growth and development opportunities
• Exposure to enterprise-level service delivery operations
• Collaborative and supportive work environment
• Opportunity to work with diverse stakeholders and clients

Only shortlisted candidates will be notified.

(EA Reg No: 20C0312)