Systems Executive, Intelligent Platforms 12 hours shift

ITCAN PTE. LIMITED; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a Comcenter Operations Level 1 Operator to ensure smooth day-to-day AMHS operations, monitor systems, and perform fault rectification. The role requires 12-hour rotating shifts to provide 24/7 operational coverage and clear communication across teams.

You will prepare log reports and consolidate monthly performance metrics, contributing to timely resolutions and operational continuity.

Qualifications

• Experience in system monitoring and technical troubleshooting would be advantageous.
• Able to interpret alerts and logs to identify issues quickly.
• Strong problem-solving and analytical abilities.

Responsibilities

• Monitor systems and equipment for abnormalities during shifts.
• Follow SOPs to manage alerts and first-level incidents.
• Escalate complex issues to Level 2 as needed.
• Maintain shift logs and prepare monthly reports.
• Coordinate handovers between shifts and communicate updates.

Skills

System monitoring

Troubleshooting

Incident management

Communication

Education

ITE Information Technology or Telecommunications or related fields

Tools

Monitoring tools

Reporting tools

Job description

Job Description

The Comcenter Operations Level 1 Operator is responsible for ensuring smooth day-to-day AMHS operations, performing fault rectification, and maintaining operational efficiency. This role involves working in 12-hour shifts, preparing log reports, and consolidating monthly performance reports to ensure seamless communication and operational continuity.

Responsibilities

1.Operations and Monitoring

• Perform Level 1 operational tasks, including monitoring systems and equipment for abnormalities.
• Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents.
• Escalate complex or unresolved issues to Level 2 teams or appropriate personnel.

2. Fault Rectification

• Diagnose and troubleshoot basic system faults and technical issues.
• Apply corrective measures to restore normal operations within defined timelines.
• Collaborate with internal teams to resolve recurring or critical issues.

3.Reporting and Documentation

• Maintain accurate and detailed operational log reports during shifts.
• Consolidate and prepare comprehensive monthly reports summarizing key operational metrics, fault trends, and resolutions.

4.Communication and Coordination

• Act as a point of contact during operational shifts for updates, escalations, and notifications.
• Ensure seamless handover of duties and information between shifts.

5. Compliance and Standards

• Adhere to organizational and regulatory standards for system operations and fault management.
• Participate in periodic reviews and audits of operational processes.

Requirements

• Education: Minimum ITE Information Technology, Telecommunications, or related fields.
• Experience: Prior experience in system monitoring, operations, or technical troubleshooting is an advantage

Qualifications

• Strong analytical and problem-solving skills.
• Proficiency in using monitoring and reporting tools.
• Effective communication skills for coordination and reporting.
• 12-hour rotating shifts (day/night) to ensure 24/7 operational coverage.
• Fast-paced environment requiring attention to detail and adaptability.