Systems Engineer

EXEO Global Pte Ltd; Singapore; Presencial; SGD 60 000 - 90 000; Tempo integral

Resumo da oferta

EXEO Global Pte Ltd in Singapore is seeking a Systems Engineer with hardware expertise in x86/x64, storage, and networking to deliver post-sales and pre-sales support in dynamic enterprise environments.

You will troubleshoot hardware, OS, virtualization, and infrastructure issues, perform on-site and remote support, and coordinate with field technicians. A diploma/degree in IT and 3–5 years experience are required; vendor certifications are preferred.

Qualificações

• 3–5 years’ experience in a similar field.
• Diploma or degree in IT related discipline.
• Strong x86/storage mid to enterprise hardware experience.
• Well trained in field engineering, troubleshooting methodology.
• Hardware troubleshooting in x86/x64 systems (IBM/HP/Dell/Cisco UCS).
• Familiar with data center OS, virtualization and infrastructure setup.
• Clear communication, team player, goal oriented.
• Independent hardware maintenance and services coordination.
• Service-oriented and open mindset.
• Thrives in a fast-paced collaborative environment.
• Able to lift and move parts < 15kg; rack mounting capability.

Responsabilidades

• Provide field break-fix support based on SLA (24x7).
• Perform problem determination, action plan creation, and remote support when needed.
• Serve as technical ambassador for assigned key accounts.
• Provide post-sales project implementation, onsite support and coordination.
• Break-fix scope includes inspection, checklists, hardware troubleshooting and replacement.
• Deliver high-quality services and customer satisfaction to clients.

Conhecimentos

x86/x64 hardware

Storage systems

Network hardware

Troubleshooting

Remote support

Field engineering

SLA adherence

OS virtualization

Formação académica

Diploma/Degree IT

Ferramentas

Cisco UCS

VMware

Hyper-V

NetApp

Descrição da oferta de emprego

# Systems Engineer## The RoleDynamic individual who has hardware technical knowledge on x86/x64, storage & network products to provide both post-sales and pre-sales support. Able to provide problem determination, diagnostic testing, repair/resolution of hardware, Operating System, virtualization and infrastructure in dynamic enterprise environments.## Key Accountabilities- Provide field break-fix support based on SLA (24x7)- Perform problem determination, action plan creation, and remote support for field technician when necessary- Serve as technical ambassador for assigned key accounts- Provide post-sales project implementation, onsite support and coordination- Break-fix support scope including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of hardware level, troubleshooting of Operating System, incident ownership and customer management- Deliver high quality services and customer satisfactions to internal and external clients- Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area- Provides timely update of activity list as per required basis- Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis- Perform standby duty based on rotation basis- Able to work independently with minimal supervision when tasks are assigned- Any other ad-hoc assigned by superior## Skills & Experiences- Minimum 3 - 5 years' experience in similar field- Minimum Diploma/Degree holder on IT related discipline- Those without certification but with strong x86/storage mid to enterprise hardware experience will be considered- Well trained in field engineering, troubleshooting methodology, problem determination and remedial action plan.- Hardware Troubleshooting experience in x86/x64 based systems (IBM, Hewlett Packard, Dell, SUN/Oracle, Cisco UCS and etc.), SAN, NAS storage & HCI.- Familiar with data center equipment common operating system, Virtualization solutions and infrastructure setup- Able to communicate clearly and concisely, both orally and in writing. Contributes positively as a team player and align to business goals.- Experience in independent hardware maintenance, services coordination- A service-oriented, open mindset- Thrive in a fast-paced collaborative environment- Team player, openness towards different cultures- Self-motivated and delivery focused- Able to lift and move computer parts < 15KG for parts replacement.- Able to perform system rack mounting with minimal support.Preferred:- Industrial certification from OEM/principle(IBM/HP/Dell/Cisco UCS/EMC/NetApp)- Cisco and network devices implementation experience- Prior regional exposure performing remote L2/L3 support: ### Systems EngineerJob Number: ### EGPL01373Contract Type: ### PermanentCountry: ### SingaporeLocation: ### 8 Aljunied Avenue 3 The Pulse Singapore 389933## The RoleDynamic individual who has hardware technical knowledge on x86/x64, storage & network products to provide both post-sales and pre-sales support. Able to provide problem determination, diagnostic testing, repair/resolution of hardware, Operating System, virtualization and infrastructure in dynamic enterprise environments.## Key Accountabilities- Provide field break-fix support based on SLA (24x7)- Perform problem determination, action plan creation, and remote support for field technician when necessary- Serve as technical ambassador for assigned key accounts- Provide post-sales project implementation, onsite support and coordination- Break-fix support scope including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of hardware level, troubleshooting of Operating System, incident ownership and customer management- Deliver high quality services and customer satisfactions to internal and external clients- Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area- Provides timely update of activity list as per required basis- Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis- Perform standby duty based on rotation basis- Able to work independently with minimal supervision when tasks are assigned- Any other ad-hoc assigned by superior## Skills & Experiences- Minimum 3 - 5 years' experience in similar field- Minimum Diploma/Degree holder on IT related discipline- Those without certification but with strong x86/storage mid to enterprise hardware experience will be considered- Well trained in field engineering, troubleshooting methodology, problem determination and remedial action plan.- Hardware Troubleshooting experience in x86/x64 based systems (IBM, Hewlett Packard, Dell, SUN/Oracle, Cisco UCS and etc.), SAN, NAS storage & HCI.- Familiar with data center equipment common operating system, Virtualization solutions and infrastructure setup- Able to communicate clearly and concisely, both orally and in writing. Contributes positively as a team player and align to business goals.- Experience in independent hardware maintenance, services coordination- A service-oriented, open mindset- Thrive in a fast-paced collaborative environment- Team player, openness towards different cultures- Self-motivated and delivery focused- Able to lift and move computer parts < 15KG for parts replacement.- Able to perform system rack mounting with minimal support.Preferred:- Industrial certification from OEM/principle(IBM/HP/Dell/Cisco UCS/EMC/NetApp)- Cisco and network devices implementation experience- Prior regional exposure performing remote L2/L3 support