System Manager (Payments & Monetary Management) (Contract)

sggovterp; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

The Monetary Authority of Singapore (MAS) is seeking a Tech Delivery Manager for MEPS+ to own operational delivery, release governance, incident management, and reliability for Singapore's core electronic payment system.

You will coordinate across software engineers, product owners, compliance teams and external vendors to ensure regulatory compliance and timely delivery of enhancements, patches and security updates on major semi-annual and monthly release cycles.

Qualifications

• 8+ years of experience in managing, operating, or delivering complex mission-critical systems.
• Proven ability to lead incident response and post-mortems at scale.
• Experience coordinating with vendors and cross-functional teams.

Responsibilities

• Own operational delivery outcomes for MEPS+ applications and related systems.
• Lead release planning and governance during major enhancement releases (semi-annual) and monthly cycles.
• Manage incident escalation, communication, and post-incident reviews with stakeholders.

Skills

Delivery management

Incident management

Vendor management

Regulatory compliance

Release governance

Job description

What the role is

The Monetary Authority of Singapore (MAS) is Singapore's central bank and integrated financial regulator. MEPS+ (Central Banking & Devt Platforms Division) is responsible for the MAS Electronic Payment System - a mission-critical system supporting interbank payments, government securities management, and domestic market infrastructure. MEPS+ serves the entire Singapore financial sector and requires 24/7 operational reliability, strict compliance with government regulatory frameworks, and close coordination with financial institutions and government agencies.

As System Manager, you are the operational and delivery owner for MEPS+ and related systems. You own the outcomes, and coordinate across software engineers, product owners, compliance teams, and external vendors to ensure system reliability, regulatory compliance, and successful delivery of enhancements and patches.

What you will be working on

Operational Delivery & Application Portfolio Management

Own operational delivery outcomes for the MEPS+ application portfolio across interbank payments, government securities management, and domestic market infrastructures. Make and recommend strategic decisions on application rationalisation, consolidation, or decommissioning to optimise portfolio efficiency.

Coordinate release management and delivery cycles with product owners, ensuring timely and quality deployment of enhancements, patches, and security updates across major (semi-annual) and monthly patch cycles.

Own Service Level Objectives (SLOs) for applications under management. Review SLI and SLO performance reports produced by the SRE team, identify trends and deviations, and upscale or drive remediation as appropriate. Set requirements for monitoring coverage and alert quality; hold the SRE team accountable for outcomes.

Coordinate verification of monthly and quarterly system patching with the SRE team. Ensure patch outcomes are documented and meet compliance requirements.

Tech Delivery Manager Responsibilities (During Release Cycles)

Lead release planning and delivery activities during major enhancement releases (semi-annual). Coordinate with product owners, development teams, testing teams, and vendors to establish release scope, timelines, and deployment readiness criteria.

Manage release communication to all stakeholders. Provide status updates, amplify blockers, and maintain stakeholder alignment on release objectives and timelines throughout the cycle.

Own release governance and quality standards for MEPS+. Define the release readiness criteria and test governance framework that the Software Engineer executes against. Review and sign off on test outcomes, patch verification results, and release readiness reports before production deployment.

Incident Management

Own the incident management framework for MEPS+. Define and maintain incident escalation paths, SLO targets (P1, P2, P3), and communication protocols. During major incidents, lead stakeholder communication and coordinate the response - software engineers provide technical investigation and resolution support.

Drive root cause analysis and post-mortems following significant incidents. Own the documentation of lessons learned and track implementation of preventive measures to reduce recurrence.

Vendor Coordination & Procurement

Own vendor governance for outsourced components and services. Chair vendor performance reviews, monitor SLA compliance, and make escalation decisions when vendor performance falls short. Coordinate with software engineers for detailed technical review of vendor-delivered code and fixes.

Lead MAS's participation in procurement activities for outsourced services, including defining tender specifications, evaluating vendor proposals, and contributing to contract negotiations.

Compliance, Governance & Risk Management

Coordinate RFI responses across the team, ensuring accurate and timely submission of supporting documentation.

Plan and lead resiliency exercises including Disaster Recovery drills, manual contingency procedures, and CyberEx participation. Validate system failover and recovery capabilities. Maintain compliance with ICT Governance policies and standards specific to government financial infrastructure.

What we are looking for

Essential Criteria 8+ years of progressive experience in managing, operating, or delivering complex mission-critical systems. Minimum 3-4 years in a delivery management, operations management, or technical programme management role with clear accountability for system reliability or release outcomes. Experience with payment systems, securities settlement, or financial infrastructure is advantageous but not required.

Demonstrated ability to lead incident response at an organisational level - owning stakeholder communication, driving post-mortems, and implementing systemic improvements. Track record of managing high-stakes operational environments.

Proven experience managing vendor relationships, chairi