SVP, Portfolio Management

Singlife; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Singlife is seeking a Senior Product Owner/Platform Owner to shape the portfolio-level product vision across consumer digital platforms. You will set OKRs and governance, lead a team of Product Owners, and partner with Engineering, UX/UI, Operations, Marketing and Business stakeholders to translate business needs into portfolio decisions.

You will manage cross-squad delivery timelines, unblock delivery, and drive strategic and AI-driven initiatives such as chatbots and fraud detection.

Qualifications

• 8-10+ years working experience in a Financial Services/Insurance industry, including prior experience as a Product Owner or Platform Owner.
• Proven track record of leading a team and delivering complex digital products or platforms at scale.
• Strong experience managing stakeholders at senior/executive levels across Distribution, Marketing, Operations, and Engineering.
• Experience with Agile Delivery and Product Management
• Experience owning vendor evaluation / RFP processes for enterprise platforms.
• Strong analytical and conceptual thinking skills, with the ability to balance portfolio-level strategy with hands-on delivery when needed.
• Self-motivated, flexible to change, and resilient in a fast-paced environment.
• Solution mindset, detail-oriented, with a willingness to learn and continuously improve ways of working.
• Experience with Martech is preferred.

Responsibilities

• Define and drive portfolio-level product vision, strategy, and roadmap, setting OKRs and governance frameworks that align execution across squads with enterprise strategy. Present the plans and updates to senior leadership where necessary.
• Strategic business-technology partner
• Lead and develop a team of Product Owners, ensuring backlogs across the portfolio are prioritized in line with business needs and portfolio priorities.
• Work closely with engineering leads and delivery team to manage delivery timelines for complex, cross-squad initiatives, resolving blockers and ensuring on-time, successful outcomes.
• Partner with cross-functional teams —Engineering, UX/UI, Operations, Marketing, and Business stakeholders — to translate business requirements into portfolio-level product decisions.
• Review business processes across the portfolio and identify opportunities to streamline or unify overlapping customer journeys.
• Lead strategic and AI-driven initiatives — leading requirements gathering, user stories, and technical walkthroughs with engineering (e.g. customer chatbot, claims fraud detection, market comparison tools).
• Own vendor evaluation and RFP processes for key platform renewals (e.g. CMS) — applying structured, multi-criteria scorecards and presenting recommendations to senior leadership for sign-off.
• Monitor key success metrics (NPS, engagement, conversion) via tools such as Qualtrics and Adobe Analytics, driving continuous improvement through data-informed decisions and retrospectives.
• Ensure compliance with all applicable laws and regulations relating to the above functional activities.

Skills

Product Ownership

Platform Ownership

Agile Delivery

Product Management

Stakeholder Management

Leadership

OKRs

Analytics

Vendor Evaluation

Education

Bachelor's/Master's degree in Business

Tools

Figma

Confluence

JIRA

Job description

Singlife is a leading homegrown financial servicescompany, offering consumers a better way to financial freedom. Throughinnovative, technology-enabled solutions and a wide range of products andservices, Singlife provides consumers coantrol over their financial wellbeingat every stage of their lives.

In addition to a comprehensive suite of insurance plans,employee benefits, partnerships with financial adviser channels andbancassurance, Singlife offers investment and advisory solutions through itsGROW with Singlife platform. It also offers the Singlife Account, amobile-first insurance savings plan.

Singlife is the exclusive insurance provider for theMinistry of Defence, Ministry of Home Affairs and Public Officers GroupInsurance Scheme. Singlife is also an official signatory of the United NationsPrinciples for Sustainable Insurance and the United Nations-supportedPrinciples for Responsible Investment, affirming its commitment to finding abetter way to sustainability.

The merger of Aviva Singapore and Singlife was announcedin September 2020 and created one of the largest homegrown financial servicescompanies in Singapore in a deal valued at S$3.2 billion. It was the largestinsurance deal in Singapore at the time. Singlife was subsequently acquired bySumitomo Life in March 2024, one of Japan’s leading life insurers, which valuedSinglife at S$4.6 billion, making the transaction one of the largest insurancedeals in Southeast Asia.

Key appointments:

Lead the Product Ownerteam across consumer digital platforms and managing multi-million dollarportfolio — setting portfolio strategy and governance while staying closeenough to the work to unblock delivery. We're looking for someone who canoperate at both the strategic and hands-on level: comfortable setting OKRs andpresenting to senior leadership, but equally comfortable jumping intorequirements sessions and technical walkthroughs with engineering wheninitiatives need it.

Responsibilities

• Define and drive portfolio-level product vision,strategy, and roadmap, setting OKRs and governance frameworks that alignexecution across squads with enterprise strategy. Present the plans and updatesto senior leadership where necessary.
• Strategic business-technology partner
• Lead and develop a team of Product Owners,ensuring backlogs across the portfolio are prioritized in line with businessneeds and portfolio priorities.
• Work closely with engineering leads and deliveryteam to manage delivery timelines for complex, cross-squad initiatives,resolving blockers and ensuring on-time, successful outcomes.
• Partner with cross-functional teams —Engineering, UX/UI, Operations, Marketing, and Business stakeholders — totranslate business requirements into portfolio-level product decisions.
• Review business processes across the portfolioand identify opportunities to streamline or unify overlapping customerjourneys.
• Lead strategic and AI-driven initiatives —leading requirements gathering, user stories, and technical walkthroughs withengineering (e.g. customer chatbot, claims fraud detection, market comparisontools).
• Own vendor evaluation and RFP processes for keyplatform renewals (e.g. CMS) — applying structured, multi-criteria scorecardsand presenting recommendations to senior leadership for sign-off.
• Monitor key success metrics (NPS, engagement,conversion) via tools such as Qualtrics and Adobe Analytics, driving continuousimprovement through data-informed decisions and retrospectives.
• Ensure compliance with all applicable laws andregulations relating to the above functional activities.

Experience

• 8-10+ years working experience in a FinancialServices/Insurance industry, including prior experience as a Product Owner orPlatform Owner.
• Proven track record of leading a team anddelivering complex digital products or platforms at scale.
• Strong experience managing stakeholders atsenior/executive levels across Distribution, Marketing, Operations, andEngineering.
• Experience with Agile Delivery and ProductManagement
• Experience owning vendor evaluation / RFPprocesses for enterprise platforms.
• Strong analytical and conceptual thinkingskills, with the ability to balance portfolio-level strategy with hands-ondelivery when needed.
• Self-motivated, flexible to change, andresilient in a fast-paced environment.
• Solution mindset, detail-oriented, with awillingness to learn and continuously improve ways of working.
• Experience with Martech is preferred.

Education / Skills

• Academic: Bachelor's/Master's degree inBusiness, Digital, or a related field.
• Agile knowledge or certifications (e.g. PSPO,PSM) preferred.
• Experience with Project Management/collaborationtools (e.g. Figma, Confluence, JIRA).