Survey Officer - Migrant Workforce Project

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 23,000 - 39,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is hiring for a field survey assistant based at a service centre. The role involves deploying to migrant worker dormitories and service centres across Singapore to conduct surveys and assist respondents with submissions.

Responsibilities include data entry, field visits, handling objections, and maintaining daily productivity reports. Applicants should have a diploma or equivalent and good communication skills, with rotating shifts and travel around Singapore.

Qualifications

• Diploma or equivalent required.
• Good communication and interpersonal skills essential.
• Basic proficiency with Microsoft Office tools and data entry.

Responsibilities

• Assist respondents to complete selected surveys online or via manual collection; ensure submissions are entered into the system.
• Conduct field visits for respondents not contactable by phone.
• Update daily call outcomes and survey progress in Excel.
• Collaborate with teammates to achieve high survey completion rates.
• Handle objections professionally to encourage survey participation.
• Maintain accurate daily reports on productivity and survey attainment.
• Input case notes for each respondent to enable follow-up actions.
• Adhere to SOPs and document deviations with valid reasons.
• Meet or exceed KPI targets and perform other duties as assigned.

Skills

Communication

Interpersonal skills

Coordination

Multitasking

Education

Diploma or equivalent

Tools

Microsoft Office

Job description

Location: Based at service centre (Near Potong Pasir MRT) - The team will be deployed to various dormitories and service center to conduct surveys with migrant workers in bulk.

Working hours: Rotating shifts (5 days work week across Mon to Sun)

Salary: $3,500/month

Summary

The team will be deployed to migrant‑worker dormitories and service centres across Singapore to conduct surveys and assist respondents with completing their submissions.

Job scope

• Assist respondents to complete selected surveys online or via manual collection. Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team‑mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform "cleaning" for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Attain key performance indicators (KPI) established.
• Perform any other ad‑hoc duties as assigned.

Requirements

• Minimum Diploma or equivalent qualification
• Good communication, coordination and interpersonal skills
• Comfortable engaging company representatives and respondents professionally
• Ability to manage multiple operational priorities and survey projects
• Basic proficiency in Microsoft Office applications and operational systems
• Ability to work in fast‑paced operational environments
• Comfortable to work on rotating shifts and travelling around