Survey Experience Officer(Dormitory)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 29,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a field interviewer for islandwide dormitory-based surveys, with reporting at the Novena office. The role involves assisting respondents, entering responses, and conducting field visits across Singapore on a rostered schedule.

The candidate should hold a diploma, have at least 1 year of experience, and be comfortable traveling islandwide. Strong communication and teamwork are essential, along with proficiency in MS Office.

Qualifications

• Diploma in any discipline is required.
• At least 1 year of working experience.
• Willing to travel islandwide for field assignments.
• Basic proficiency in Microsoft Office applications.
• Strong communication and interpersonal skills.
• Able to work independently and as part of a team.
• Experience in survey administration, field interviewing, market research, or data collection.

Responsibilities

• Assist respondents in completing surveys through online platforms or paper-based questionnaires.
• Ensure all manually collected survey responses are accurately entered into the system.
• Conduct field visits to assigned dormitories across Singapore.
• Work closely with team members to achieve assigned survey completion targets.
• Handle respondents' queries and objections professionally to encourage participation.
• Maintain accurate daily reports on productivity and survey completion rates.
• Record and update case notes accurately in the system.
• Adhere strictly to SOPs and document any approved deviations.
• Meet established performance targets and project requirements.

Skills

Communication

Interpersonal skills

Teamwork

Independent worker

MS Office

Education

Diploma

Tools

Microsoft Office

Job description

• Location: Islandwide (Dormitory-based fieldwork), reporting office is at Novena
• Working Days: 5 days per week, Monday to Sunday (Rostered schedule)
• Working Hours: 12:00 PM to 9:30 PM (Based on roster, may be changed based on business needs)
• Contract Duration: 6 months
• Contract Period: 1 September 2026 to 28 February 2027 (Targeted)

Responsibilities

• Assist respondents in completing surveys through online platforms or paper-based questionnaires.
• Ensure all manually collected survey responses are accurately entered into the system.
• Conduct field visits to assigned dormitories across Singapore.
• Work closely with team members to achieve assigned survey completion targets.
• Handle respondents' queries and objections professionally to encourage participation.
• Maintain accurate daily reports on productivity and survey completion rates.
• Record and update case notes accurately in the system.
• Adhere strictly to Standard Operating Procedures (SOPs) and document any approved deviations.
• Meet established performance targets and project requirements.

Requirements

• Minimum Diploma qualification in any discipline.
• At least 1 year of working experience.
• Comfortable travelling islandwide for field assignments.
• Basic proficiency in Microsoft Office applications and computer systems.
• Strong communication and interpersonal skills.
• Able to work independently and as part of a team.
• Experience in survey administration, field interviewing, market research, or data collection.