Field Survey Executive – Migrant Workforce Project

PERSOL; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

PERSOL is seeking a suitable candidate to join the field team in Singapore, conducting surveys at migrant worker dormitories and service centres. You will assist respondents, manage survey submissions, and ensure data accuracy while collaborating with teammates across several sites.

The role requires strong communication, coordination, and the ability to work in a fast-paced environment with rotating shifts. Training and support are provided for data entry and KPI attainment.

Qualifications

• Diploma or equivalent required.
• Excellent communication and coordination abilities.
• Proficient in MS Office and operating systems.
• Ability to work rotating shifts and travel.

Responsibilities

• Assist respondents to complete surveys online or manually.
• Enter completed survey data into the system.
• Perform daily call outcome updates using Excel.
• Meet KPI targets and maintain accurate daily reports.
• Handle objections professionally and coordinate with team.

Skills

Communication

Coordination

Interpersonal skills

Multitasking

Adaptability

Team collaboration

Education

Diploma or equivalent

Tools

MS Office

Operational systems

Job description

Location

Based at service centre (Near Potong Pasir MRT) - The team will be deployed to various dormitories and service center to conduct surveys with migrant workers in bulk.

Working hours

Rotating shifts (5 days work week across Mon to Sun)

Salary

$3,500/month

Summary

The team will be deployed to migrant-worker dormitories and service centres across Singapore to conduct surveys and assist respondents with completing their submissions.

Job scope

Assist respondents to complete selected surveys online or via manual collection. Ensure submissions via manual collection of the completed survey data are keyed into the system.

• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team-mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Attain key performance indicators (KPI) established.
• Perform any other ad-hoc duties as assigned.

Requirements

• Minimum Diploma or equivalent qualification
• Good communication, coordination and interpersonal skills
• Comfortable engaging company representatives and respondents professionally
• Ability to manage multiple operational priorities and survey projects
• Basic proficiency in Microsoft Office applications and operational systems
• Ability to work in fast-paced operational environments
• Comfortable to work on rotating shifts and travelling around