Supv, Customer Svc

Carrier; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Carrier is seeking a Field Service Supervisor in Singapore to oversee a team of service technicians and subcontractors. You will optimize manpower, monitor financial performance against plan, and ensure high service standards.

The role requires PNL knowledge, team leadership, and experience with SAP and Salesforce. You will engage customers, drive operational efficiency, and achieve KPIs across productivity, field expenses, and contract margins.

Qualifications

• Diploma or degree in Mechanical Engineering with relevant service experience.
• PNL knowledge is a must.
• Experience in HVAC/manufacturing is an advantage.
• Must have experience in managing a team and coordinating a field service operation.
• Familiarity with SAP and Salesforce is advantageous.

Responsibilities

• Forecast, monitor and document financial performance against plan.
• Manage team of service technicians and subcontractors.
• Drive KPI attainment: productivity, service revenue, margins, and asset protection.
• Recruit, interview, hire and train technicians to meet workload and expectations.
• Engage with customers and maintain strong relationships.

Skills

Team management

Stakeholder management

Communication

PNL knowledge

Problem solving

Education

Diploma/Degree in Mechanical Engineering

Tools

Salesforce

ServiceMax

SAP

Job description

Role Responsibilities:

• Forecast, monitor and document financial performance against plan·
• PNL experience on managing accounts and reporting progress and gap at team level·
• Optimizes the usage of manpower, standard time, equipment, and energy of team.
• Manages team according to established programs and objectives
• Engagement with customer and establishes good relationship
• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
• Manage a team of service technicians direct reports and subcontractors
• Ensure adoption of tools by team in daily operations such as Salesforce, ServiceMax, SAP, Digital, Tech Quoting, SA renewal bot
• Responsible for KPIs such as productivity, field expenses, Service agreements/Service repairs revenue/conversion rate, contract margins, PM completion%, connected assets targets at team-level

Role Purpose:

• Supervises Field Service Technicians, managing day-to-day priorities, solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Minimum Requirements:

• Diploma/Degree in Mechanical Engineering with minimum 5 years of relevant service experience.
• Experienced in HVAC/manufacturing industry is an advantage.
• Experienced in managing a team is a must.
• PNL knowledge is a must
• Pleasant personality, good attitude and good communication.
• Good stakeholder management skill.
• Familiar with SAP and Sale force system is an advantage.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.