Support Services Manager

NATSTEEL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NATSTEEL HOLDINGS PTE. LTD. is seeking an experienced Operations & Facilities Manager to oversee canteen operations, cleaning and facility maintenance, and housing welfare for foreign employees in Singapore.

You will manage vendor contracts, monitor SLAs and budgets, and prepare monthly performance reports while ensuring compliance with food safety, dormitory standards, and workplace safety regulations. Collaboration with HR and engineering is essential.

Qualifications

• Diploma or degree in FM, hospitality, business administration, or related field.
• Minimum 18 years of experience in hospitality or operations management.
• Experience managing foreign employee housing or welfare programs is an advantage.
• Familiarity with Singapore regulatory requirements for food hygiene and dormitory standards.

Responsibilities

• Oversee daily canteen operations, including menu planning, food quality, hygiene standards, and vendor performance.
• Manage cleaning teams and ensure high cleanliness across offices, production areas, and common facilities.
• Oversee housing arrangements for foreign employees and ensure Singapore regulatory compliance.
• Source and manage contracts for canteen, cleaning, and housing vendors.
• Prepare monthly reports on canteen usage, cleaning performance, housing occupancy.

Skills

Operations management

Food hygiene

Communication skills

Vendor management

Budget management

Housing regulations

Education

Diploma or Degree in Facilities Management, Hospitality, Business Administration, or related fields

Job description

Key Responsibilities

Canteen Management

• Oversee daily canteen operations, including menu planning, food quality, hygiene standards, and vendor performance.
• Ensure compliance with Singapore food safety and hygiene regulations.
• Monitor meal schedules, employee satisfaction, and cost control.
• Conduct regular inspections and address issues related to food handling, cleanliness, and service delivery.

Cleaning & Facility Maintenance

• Manage cleaning teams or external cleaning contractors to ensure high standards of cleanliness across company premises, including offices, production areas, and common facilities.
• Develop cleaning schedules, SOPs, and inspection checklists.
• Coordinate maintenance needs with the Facilities or Engineering team.
• Ensure compliance with workplace safety and environmental standards.

Foreign Employee Housing & Welfare

• Oversee company-managed dormitories or external housing arrangements for foreign employees.
• Ensure housing conditions meet Singapore's regulatory requirements (e.g., dormitory standards, safety, sanitation).
• Manage room assignments, occupancy records, and facility upkeep.
• Address employee welfare concerns, including living conditions, amenities, and safety.
• Coordinate transportation arrangements (e.g., shuttle services) when required.
• Liaise with HR on onboarding, orientation, and welfare programs for foreign employees.

Vendor & Contract Management

• Source, evaluate, and manage contracts for canteen operators, cleaning providers, and housing vendors.
• Monitor service-level agreements (SLAs), performance metrics, and cost efficiency.
• Handle procurement of supplies related to cleaning, canteen operations, and housing facilities.

Administration & Reporting

• Prepare monthly reports on canteen usage, cleaning performance, housing occupancy, and budget tracking.
• Maintain accurate records of inspections, incidents, and corrective actions.
• Support audits and regulatory inspections when required.

Required Skills & Competencies

• Strong operations management and coordination skills.
• Knowledge of food hygiene, cleaning standards, and facility management.
• Understanding of foreign worker housing regulations and welfare considerations in Singapore.
• Excellent communication and interpersonal skills, especially when working with diverse employee groups.
• Ability to manage vendors, contracts, and budgets effectively.
• Problem-solving mindset with attention to detail.

Qualifications

• Diploma or Degree in Facilities Management, Hospitality, Business Administration, or related fields.
• Minimum 18 years of experience in hospitality, or operations management.
• Experience managing foreign employee housing or welfare programs is an advantage.
• Familiarity with Singapore regulatory requirements for food hygiene and dormitory standards.