Support Engineer (Singapore, Singapore)

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel in Singapore is seeking a Support Engineer to provide operational support for infrastructure and platform services across customer projects, aligned to service levels. The role focuses on maintaining reliable, scalable environments and delivering timely incident resolutions.

You will deploy and manage Public Cloud, Private Cloud, On-premises and Hybrid environments, implement automation, monitor performance, manage changes, document configurations, and respond to incidents with timely

Qualifications

• Diploma or bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• 1–2 years of hands-on experience in IT infrastructure operations preferred.
• Strong knowledge of virtualization and private cloud/public cloud technologies.
• Experience administering system and network infrastructure.
• Practical experience with monitoring, performance management, and capacity planning.

Responsibilities

• Identify and apply Infrastructure and Platform operational best practices.
• Deploy, manage, and operate Public Cloud, Private Cloud, On-premises system and Hybrid Cloud environments.
• Implement automation to streamline provisioning, de-provisioning, and system management processes.
• Proactively monitor infrastructure performance and availability and implement corrective actions.
• Manage infrastructure and Platform changes through formal change request processes and provide status updates.
• Document and maintain infrastructure configurations and provide regular operational reports.
• Respond promptly to incidents, investigate issues, and provide resolutions with timely updates.
• Support backup and restore procedures and disaster recovery planning for business continuity.
• Adhere to security standards and assist in audits and corrective actions.
• Provide 24×7 standby support, as required.

Skills

Virtualisation

Private Cloud

Systems Administration

Incident Management

Monitoring & Performance

Root Cause Analysis

Education

Diploma/Bachelor in CS/IT/Engineering

Job description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

The role of Support Engineer is to provide support to the infrastructure and platform services defined by the respective customers/projects by Service Levels.

Make an impact by:

• Identify and apply appropriate Infrastructure and Platform operational best practices.
• Deploy, manage, and operate Public Cloud, Private Cloud, On-premises system and Hybrid Cloud environments.
• implement automation, where appropriate, to streamline provisioning, de-provisioning, and system management processes.
• Proactively monitor and measure Infrastructure performance and availability and implement corrective actions to improve reliability and efficiency.
• Manage infrastructure and Platform changes through formal change request processes and provide status updates to relevant stakeholders.
• Document and maintain infrastructure configurations and provide regular operational reports to relevant parties.
• Respond promptly to incidents, investigate issues, and provide temporary and/or permanent resolutions for escalated incidents, with timely status updates.
• Support service continuity measures, including backup and restore procedures and disaster recovery planning, to ensure continuous business operations.
• Adhere to security standards and best practices to prevent security breaches and reduce Infrastructure vulnerabilities; support security audits and implement required corrective or preventive actions.
• Provide 24×7 standby support, as required.

Skills for Success:

• Diploma/ bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• Minimum 1–2 years of hands-on experience in IT infrastructure operations is preferred. However, candidates with strong knowledge will be considered.
• Strong hands-on experience with virtualisation and private cloud/Public technologies.
• Demonstrated experience administering system and network infrastructure.
• Practical experience with monitoring, performance management, and capacity planning for infrastructure.
• Strong background in incident management, including troubleshooting complex issues, performing root cause analysis, and implementing permanent corrective actions.