Support Engineer

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel invites applications for a Support Engineer to help maintain and operate our infrastructure and platform services across customer projects in line with service levels. You will deploy, manage, and operate cloud environments (public/private/hybrid), implement automation, monitor performance, and respond to incidents while ensuring security and disaster recovery readiness.

Applicants should have a Diploma or bachelor’s degree in IT or related field and 1–2 years of hands-on infrastructure

Qualifications

• Hands-on IT infrastructure operations experience.
• Experience with monitoring, performance management and capacity planning.
• Experience with virtualization and private/public cloud technologies.
• Strong incident management and root cause analysis skills.
• Ability to document configurations and provide operational reports.

Responsibilities

• Identify infrastructure and platform operational best practices.
• Deploy, manage, and operate cloud environments (Public/Private/Hybrid).
• Implement automation to streamline provisioning, de-provisioning, and system management processes.
• Proactively monitor infrastructure performance and reliability; take corrective actions.
• Manage infrastructure changes through formal change control and provide status updates.
• Document configurations and provide regular operational reports.
• Respond to incidents with timely resolutions and updates.
• Support backup, restore, and disaster recovery procedures.
• Adhere to security standards and support audits; provide corrective actions.
• Provide 24x7 standby support as required.

Skills

Virtualisation

Private Cloud

System Administration

Monitoring & Performance

Incident Management

Education

Diploma/ Bachelor’s degree in computer science, Information Technology, Engineering

Job description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every \"hello\" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

The role of Support Engineer is to provide support to the infrastructure and platform services defined by the respective customers/projects by Service Levels.

Make An Impact By

• Identify and apply appropriate Infrastructure and Platform operational best practices.
• Deploy, manage, and operate Public Cloud, Private Cloud, On-premises system and Hybrid Cloud environments.
• implement automation, where appropriate, to streamline provisioning, de-provisioning, and system management processes.
• Proactively monitor and measure Infrastructure performance and availability and implement corrective actions to improve reliability and efficiency.
• Manage infrastructure and Platform changes through formal change request processes and provide status updates to relevant stakeholders.
• Document and maintain infrastructure configurations and provide regular operational reports to relevant parties.
• Respond promptly to incidents, investigate issues, and provide temporary and/or permanent resolutions for escalated incidents, with timely status updates.
• Support service continuity measures, including backup and restore procedures and disaster recovery planning, to ensure continuous business operations.
• Adhere to security standards and best practices to prevent security breaches and reduce Infrastructure vulnerabilities; support security audits and implement required corrective or preventive actions.
• Provide 24×7 standby support, as required.

Skills For Success

• Diploma/ bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• Minimum 1–2 years of hands-on experience in IT infrastructure operations is preferred. However, candidates with strong knowledge will be considered.
• Strong hands-on experience with virtualisation and private cloud/Public technologies.
• Demonstrated experience administering system and network infrastructure.
• Practical experience with monitoring, performance management, and capacity planning for infrastructure.
• Strong background in incident management, including troubleshooting complex issues, performing root cause analysis, and implementing permanent corrective actions.