Supply Chain Operations Associate Manager, East Hub

Dyson Institute; Singapore; On-site; SGD 90,000 - 120,000; Full time

Benefits offered by this job

Transport allowance

Medical care

Leadership development

Dynamic workshops

Job summary

Dyson is seeking a Supply Chain Associate Manager in the East Hub to oversee execution across multiple markets. You will drive performance, manage outsourced partners, and ensure timely order processing, customs clearance, warehousing and transport while upholding service targets.

With 5–8 years in supply chain roles and experience with ERP/SAP, you will coordinate cross-functional teams, support risk mitigation, and push for continuous improvement across the network.

Qualifications

• 5 to 8 years of experience in operational supply chain roles with both in house and outsourced execution exposure.
• Experience with ERP systems such as SAP, TMS or OMS platforms and strong command of Excel.
• Working knowledge of structured S&OE or equivalent operational routines.
• Comfortable in a fast-moving environment with high attention to detail.

Responsibilities

• Drive operational performance by governance and accountability across markets and outsourced providers.
• Act as main contact for escalations and exceptions from key markets; facilitate cross-functional resolution.
• Manage end-to-end fulfilment flow from contract manufacturer to final market delivery or distributor handover.
• Identify and lead continuous improvement initiatives to drive speed, flexibility and cost efficiency.

Skills

Coordination

Stakeholder engagement

Attention to detail

Excel proficiency

Tools

SAP

TMS

OMS

Job description

About us

Dyson is a global technology company. We transform every category we enter with radical and iconic inventions that work, perform and look very different. We’re growing – fast. Our ambition is huge. We're about better ideas and better technologies. It's about finding better ways to work in more new markets and bright new categories. Dyson is different. Our culture is unique. It's not easy or comfortable. It's certainly not for everyone. But if you thrive on challenge and are excited by change – it could be for you. At Dyson we are encouraged to think differently, challenge convention and be unafraid to make mistakes. We’re creative, collaborative, practical and enthusiastic. But most of all we’re hugely passionate about what we do.

About the role

As the Supply Chain Associate Manager in the East Hub, you will be responsible for ensuring smooth reliable and accountable supply chain execution across a diverse group of markets. This includes oversight of outsourced logistics and fulfilment partners (DBS, RMS and 3PL) as well as collaboration with market supply chain contacts. The role focuses on reducing exceptions, enforcing execution standards and maintaining a stable agile and responsive supply chain that supports continuity and customer satisfaction.

Key Responsibilities

• Execution Governance and Accountability Drive operational performance by holding both markets and outsourced providers accountable for execution against clearly defined KPIs. Monitor daily and weekly fulfilment performance ensuring process discipline and data accuracy. Coordinate root cause analysis and follow through on corrective actions. Use the weekly Sales and Operations Execution (S&OE) forum as the formal platform for raising exceptions escalations and recovery plans. Ensure all stakeholders operate according to clearly defined and jointly agreed working principles that specify responsibilities timing and process ownership across the entire supply chain. Keep stakeholders informed in a structured and timely manner in the event of receipt delays, logistics disruptions, quality concerns or other events that may affect product availability or customer experience. Maintain ownership clarity and ensure all parties act in line with the agreed execution framework.
• Support for Strategic Markets (Top 10) Act as the main point of contact for escalations and exceptions from key markets. Facilitate cross functional resolution of order management fulfilment and inventory issues. Engage proactively with market supply chain leads to anticipate risks and track performance. Strengthen trust and transparency through consistent support and follow through.
• Execution Ownership for All Other Markets Manage the end-to-end fulfilment flow from contract manufacturer to final market delivery or distributor handover. Coordinate with outsourced partners to ensure timely order processing customs clearance warehousing and transport. Track adherence to service targets and intervene early to prevent service disruptions. Escalate unresolved issues through S&OE or other governance forums.
• Continuous Improvement Identify and lead improvement initiatives that drive greater speed flexibility and cost efficiency across the supply chain. Support roll out of direct shipment models to end customers or retailers where feasible. Optimise safety stock levels based on risk and opportunity profiles Support implementation of Vendor Managed Inventory (VMI), consignment stock or other initiatives where appropriate. Propose and trial new fulfilment flows and digital enhancements to improve execution and visibility. Champion process simplification and scalability as part of the operating model evolution.

About you

5 to 8 years of experience in operational supply chain roles with both in house and outsourced execution exposure. Demonstrated ability to manage third party relationships and internal accountability. Strong coordination and stakeholder engagement skills. Working knowledge of ERP (such as SAP), TMS or OMS platforms and strong command of Excel. Comfortable working in a fast-moving environment with high attention to operational detail. Experience using structured S&OE or equivalent operational routines.

Success in the Role Looks Like

Reliable and consistent fulfilment for both strategic and managed markets. Clear reduction in operational exceptions and escalations over time. Measurable performance standards upheld by both internal and external actors. Effective use of S&OE as the central forum for operational transparency and resolution. Increased confidence in the stability responsiveness and maturity of the supply chain.

Benefits

• Dyson monitors the market to ensure competitive salaries and bonuses.
• Transport allowance and comprehensive medical care and insurance.
• Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops.
• Vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Equal Opportunity Employer

#LI-AK Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.