Supply Chain Manager - Global Logistics, Reverse Logistics

ByteDance; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ByteDance is seeking a Supply Chain Manager in Singapore to lead and optimise global reverse logistics, RMA workflows, and related supply chain processes. You will standardise operations, improve transparency, and enhance cross-region collaboration to ensure compliant, efficient activities in a fast-paced tech environment.

You will manage end-to-end RMA/VR processes, warehouse operations, and stakeholder collaboration across teams including logistics, procurement, quality and finance.

Qualifications

• Bachelor degree in supply chain, logistics, and/or commercial field or equivalent practical experience.
• Proven experience in supply chain operations or related process management in a global environment and hyperscalers.
• At least 3 years of working experience in Reverse Logistics, especially in decommissioning and RMA related fields.

Responsibilities

• Lead end-to-end RMA and VR processes across IDCs, ensuring seamless workflow and operational efficiency.
• Manage warehouse day-to-day activities including inbound, outbound, RMA, transfers, and stock takes.
• Lead self-warranty, retrofit, refurbishment and reverse logistics processes.
• Influence hardware replacement cadence and launch insights for Data Centers.
• Drive standardisation and documentation to improve transparency, compliance, and repeatability of supply chain operations.

Skills

Reverse logistics

RMA processes

Stakeholder engagement

Process improvement

Data center knowledge

Education

Bachelor degree in supply chain or logistics

Tools

IMS

ERP systems

Job description

Responsibilities

As a Supply Chain Manager, you will be responsible for leading and optimising global reverse logistics, RMA workflows, and supply chain processes. You will drive initiatives to standardise operations, improve process transparency, and enhance stakeholder collaboration across regions. Your expertise will support operational stability, strategic process enhancements, and risk management, ensuring efficient and compliant supply chain activities in a fast-paced, global environment.

Key Responsibilities

• Lead the planning, development, and implementation of end-to-end RMA and VR processes across IDCs, ensuring seamless workflow and operational efficiency.
• Drive and manage warehouse day to day activities such as inbound, outbound, RMA, transfers, stock take within warehouse
• Lead self-warranty, retrofit, refurbishment and reverse logistics process
• Influence the hardware replacement cadence. Apply insights and knowledge of constraints in launching new hardware in Data Centers
• Drive process standardisation and documentation to improve transparency, compliance, and repeatability of supply chain operations.
• Collaborate with cross-functional teams—including logistics, procurement, quality and finance to optimise reverse logistics, spare parts management, and inventory reconciliation.
• Develop and refine SOPs, guidelines, and control points, supporting continuous improvement and operational excellence.
• Monitor and analyse key metrics related to return merchandise, inventory, performance, providing actionable insights.
• Lead and participate in process improvement projects, system integration efforts, and automation initiatives to enhance efficiency and reduce manual work.
• Facilitate stakeholder communication, alignment, and training to ensure standards and best practices are adhered to across regions.
• Support risk management activities by identifying operational gaps and recommending mitigations.
• Drive and manage GPU related operations (GPU Repair Center, RMA, Outbound Shipment and etc)
• Must be "hands-on" and willing to roll up sleeves to support operational activities.

Qualifications

Minimum Qualifications

• Bachelor degree in a supply chain, logistics, and/or commercial field, or equivalent practical experience.
• Proven experience in supply chain operations or related process management in a global environment and hyperscalers
• At least 3 years of working experience in Reverse Logistics, especially in decommissioning and RMA related fields.
• Possess certain knowledge of data center
• Strong analytical, problem-solving, and project management skills.
• Excellent stakeholder engagement, communication, and collaboration abilities.
• Experience with process documentation, SOP development, and system integration.

Preferred Qualifications

• Ability to lead initiatives from planning through execution, with a focus on results and continuous improvement.
• Proficiency with supply chain management tools and systems (e.g., IMS, ERP systems).

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.