Global Edge Delivery and Operation Lead, DCS

Bytedance; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

ByteDance seeks a senior Data Center Services leader to guide a global edge delivery and operations team. You will own the build, operation, and maintenance of all world-wide edge PoPs (CDN, backbone, IDC) while driving automation and efficiency.

This role focuses on delivering scalable, reliable cloud infrastructure for ByteDance's expanding product ecosystem. You will collaborate with cross-functional teams across regions, strengthen operations, and optimize processes to support rapid growth.

Qualifications

• Bachelor’s degree in Computer Science, Network Engineering, Electrical Engineering, or equivalent technical disciplines.
• Minimum 5 years in CDN or IDC industry.
• Strong Linux, server hardware, TCP/IP, routing and switching knowledge.

Responsibilities

• Lead a global edge delivery and operations team across China, APAC, EMEA, and AMS; define strategic roadmap and provide guidance.
• Own build, operation, and maintenance of global edge PoPs (CDN, backbone, IDC); optimize SLAs and reliability.
• Strengthen engineering capabilities in network and server operations; build automation; promote learning and productivity.
• Design and implement efficient operational workflows; integrate with platforms and automation solutions.
• Serve as the main interface with business users and vendors; ensure cross-team collaboration and issue resolution.

Skills

Linux

Networking

Server hardware

Leadership

Automation

Cross-regional teamwork

Education

Bachelor's degree in CS/Networking/Electrical Eng

Tools

Automation platforms

AI agents tools

Platform integration

Job description

The Data Center Service team supports the company's fast growth by building and operating hyperscale data centers. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable.

Responsibilities

• Lead a global edge delivery and operations team spanning China, APAC, EMEA, and AMS; formulate the team’s strategic roadmap, and provide comprehensive business and technical guidance to team members to drive goal achievement.
• Take full ownership of the build, operation, and maintenance of all global edge PoPs (including CDN, backbone, and IDC); continuously optimize delivery and operational SLAs to enhance service quality and reliability.
• Strengthen the team’s engineering capabilities in network operations and server operations, build robust automation capabilities, foster a culture of learning and growth, and elevate overall team productivity and efficiency.
• Lead the optimization of operational processes, design more efficient workflows, and promote their implementation through platform integration and automation solutions.
• Serve as the key interface with business users, internal upstream and downstream teams, and external vendors; establish and maintain efficient collaboration mechanisms to align objectives and resolve cross-stakeholder challenges.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Network Engineering, Electrical Engineering, or other equivalent technical disciplines; with a minimum of 5 years of professional experience in the CDN or IDC industry.
• Proven expertise in CDN or IDC site delivery processes, along with in-depth knowledge of co-location infrastructure, including facilities management, site selection, and day-to-day operations.
• Solid technical foundation in Linux OS, server hardware, and core networking technologies (e.g., TCP/IP, routing, switching).
• Demonstrated leadership experience, with a track record of building, developing, or evolving a high-performing team.

Preferred Qualifications

• Experience in managing cross-regional teams with 10+ employees, with a focus on driving team alignment and operational excellence across diverse geographies.
• Excels in automation concepts and technologies (experience related to AI agents is highly preferred), with practical experience in significantly enhancing delivery efficiency or operation and maintenance efficiency through automation.
• Technical experience in telecommunication networks, including Fixed Network, Transmission, and IP Technologies (e.g., IPT, IX, Peering).

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.