Supervisor, Residential Care Unit (PCWG)

PERTAPIS Education and Welfare Centre; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

PERTAPIS Centre for Women and Girls seeks an experienced Operations Manager to oversee daily home operations, ensuring SOC/SOP compliance and high service standards. You will lead the Residential Care Unit team, oversee staffing, training, and performance reviews while coordinating with HQ on governance and donor partnerships.

The role covers developing procedures, risk mitigation, and timely reporting to ministries and agencies.

Qualifications

• Min. diploma / degree in operations management or similar.
• Min. 3 years of relevant working experience, preferably in social service sector.
• Able to perform morning and afternoon shift duties.
• Knowledge of basic IT (MS Word, Excel, Access and PowerPoint).
• Good interpersonal and communication (Oral and written) skill.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Responsibilities

• Assist the Head in managing the Home’s operations in line with SOC, SOP, and regulatory requirements.
• Implement and improve operational processes and procedures.
• Supervise RCU staff, conduct interviews, and review performance evaluations.
• Ensure training requirements and development plans for RCU are met.
• Support strategic plans and initiatives including fundraising and partnerships.
• Oversee risk measures and incident/disciplinary actions as needed.
• Maintain records, reports, and communications with ministries and agencies.
• Coordinate with HQ departments for administrative and operational needs.

Skills

Interpersonal skills

Time management

Multi-tasking

IT literacy

Education

Diploma/degree in operations management

Tools

MS Word

Excel

Access

PowerPoint

Job description

Duties and Responsibilities

• Assist the Head in the management of the Home’s operations in compliance to the Standard of Care (SOC), Standard of Operating Procedures (SOP), Service Model, Code of Practice, regulatory and licencing requirements, and any other requirements.
• Implement, manage, evaluate and improve current operational processes and procedures in accordance with the SOC and SOP.
• Supervise the Residential Care Unit (RCU) staff, conduct interviews for new hires and review all staff performance evaluations.
• Ensure that the Home’s training requirements and development programmes for RCU are met.
• Assist in developing strategies and implementation plans to improve and standardize all aspects of operations.
• Oversee implementation of measures to mitigate risk to clients and manage critical or emergency situations if any.
• Review and implement the SOP, standards and practices in accordance with the Home’s requirements.
• Assist the Head of Home in monitoring the execution and review of Strategic Plan.
• To support the HOH in raising the profile and quality of care of the Home by recommending and managing initiatives including fundraising, partnerships and programmes with corporations and donors.
• Establish metrics for key areas of measurement within operations and hold teams accountable to achieve or exceed these goals.
• To ensure that the Home’s security measures are adequate and make recommendations based on residents ‘needs.
• To ensure that all records, accounts, documents and correspondences are properly maintained and kept up to date.
• To ensure timely and accurate submission of reports to internal and external parties (i.e. the Ministry, other government agencies, etc).
• To assist in ensuring preparation of monthly and quarterly reports in the Home.
• To assist Head of Home in conducting Resident’s Suggestion and Feedback session with the residents.
• Carry out preliminary investigation of incidents and to conduct disciplinary actions.
• Liaise, coordinate and work with all PERTAPIS HQ departments (ie; IFVM, Finance, HR) with regards to the Home’s administrative, operations and services.
• Support PERTAPIS Headquarters and inter-departmental initiatives by planning deployment for events and fundraising projects.
• Carry out any other tasks assigned by the Head of the Home and Higher management.

Candidate Requirements

• Min. diploma / degree in operations management or similar
• Min. 3 years of relevant working experience, preferbly in social service sector.
• Able to perform morning and afternoon shift duties
• Knowledge of basic IT (MS Word, Excel, Access and Powerpoint
• Good interpersonal and communication (Oral and written) skill
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Work schedule

• 5 days’ work

Location

PERTAPIS Centre for Women and Girls

42 Surin Ave, Singapore 535638