Supervisor (Online Operations)

FairPrice Group; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading grocery retailer in Singapore is seeking a Warehouse Supervisor to oversee online grocery orders and manage a team. Responsibilities include ensuring accurate processing of orders, maintaining standards for deliveries, and training staff. Ideal candidates should have retail or inventory management experience, good communication skills, and the ability to work in a fast-paced environment.

Qualifications

• Minimum 2 years of retail or inventory management experience.
• Able to work independently in a fast-paced environment.
• Hands-on, meticulous team player with good leadership skills.

Responsibilities

• Ensure online grocery orders are processed accurately and delivered on time.
• Maintain SOPs for picking, packing, dispatching, and delivery.
• Supervise and train a team of Grocery Shoppers and Replenishers.

Skills

Inventory management

Customer service

Team leadership

Communication skills

Service-oriented

Education

Diploma/GCE 'A' level/Higher NITEC/GCE 'O' level

Tools

Microsoft Office

Job description

Job Description

You are responsible for ensuring online grocery orders are processed accurately and delivered on-time. The job tasks include inventory management, maintaining pick, pack and delivery standards. You need to attend to order-related enquiries by customers. You are also required to supervise and train a team of Grocery Shoppers and Replenishers in ensuring the smooth running of daily operations and manpower rostering.

• Monitoring and ensuring Online grocery orders are processed accurately and delivered on time
• Maintaining SOPs for picking, packing, dispatching and delivery
• Attending to order-related enquiries by customers
• Responsible to ensure proper receiving and issuance of goods
• Perform record-keeping, stock movement control and assist in the return of damaged goods
• Ensure cleanliness and perform housekeeping of the store area
• Ensure safe practices and orderliness of the store area
• Other ad-hoc duties if needed
  
  

Job Requirements

• Diploma/ GCE ‘A’ level/ Higher NITEC/ GCE ‘O’ level with minimum 2 years’ of retail or inventory management experience
• Candidates with no experience are welcome to apply
• Basic written and verbal communication skills in English
• Able to work independently in a fast-paced environment
• Hands-on, service-oriented, and meticulous team player with good leadership skills
• Proficient in Microsoft Office and familiar with smartphones
• Able to carry loads up to 20kg