Supervisor (Fashion Retail)

Jointhire Singapore Pte Ltd; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Staff purchase privileges

Group insurance coverage

Outpatient benefit

Birthday voucher

Job summary

Jointhire Singapore Pte Ltd in Singapore is seeking a Store Supervisor to manage daily operations and uplift customer service standards. You will supervise staff, ensure shop floor presentation, and support management in key processes to meet targets.

The role requires leadership, strong communication, and proficiency with MS Office. Experience in visual merchandising and a customer-centric approach are essential for success.

Qualifications

• Minimum 1 year experience in leadership role.
• Visual merchandising experience.
• Excellent time management skills.
• Strong verbal and written communication skills.
• Able to operate Microsoft Outlook, Word and Excel.

Responsibilities

• Provide managerial support and help maintain and improve the levels of customer service.
• Provide assistance in the supervision of all staff while maintaining the standards of the shop floor.
• Deal with certain managerial processes on a daily basis as instructed by Store Management.
• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquiries, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme Observation Checklist.
• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order to maximise store sales.
• Utilise in store devices- Kiosk, making sure that the customer is offered the whole product range.
• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Provide assistance with the maintenance of standards on the sales floor.
• Keep stock clean and presentable at all times.
• Encourage personal progression throughout your store.
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel complete the relevant assessments.

Skills

Leadership

Visual merchandising

Time management

Communication

Microsoft Office

Tools

Outlook

Word

Excel

Job description

About Company

Our client is a leading sneaker and sport fashion retailer. They offer a wide selection of footwear, apparel, and accessories from top brands.

Job Description

• Provide managerial support and help maintain and improve the levels of customer service
• Provide assistance in the supervision of all staff while maintaining the standards of the shop floor
• Deal with certain managerial processes on a daily basis as instructed by Store Management
• Provide customers with excellent levels of Customer service
• Deal with customer complaints and enquires, providing the best possible outcome
• Ensure the personal appearance of sales staff is in line with company guidelines
• Have an understanding of the Customer Service measuring programme Observation Checklist
• Ensure that targets are achieved and, where possible, exceeded
• Monitor staff service levels in order to maximise store sales
• Utilise in store devices- Kiosk, making sure that the customer is offered the whole product range
• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques
• Provide assistance with the maintenance of standards on the sales floor
• Keep stock clean and presentable at all times
• Encourage personal progression throughout your store
• Provide assistance with the induction and training of new starters
• Assist with the development of existing staff, ensuring that personnel complete the relevant assessments

Job Requirements

• Minimum 1 year experience in leadership role
• Visual merchandising experience
• Excellent time management skills
• Strong verbal and written communication skills
• Able to operate Microsoft Outlook, Word and Excel

Compensation

• Working locations: ION, Funan
• Working hours: 5 days per week / 3 shifts (08:30-18:15 /13:00-22:45 /11:15-21:00)
• Working time varies by store
• Staff purchase privileges
• Upon confirmation: Group insurance coverage, Outpatient benefit, Birthday voucher