SUPERVISOR

BLESSED AGAPE CONNECTIONS PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

JD Sports in Ion Orchard, Singapore, is seeking a Supervisor to join the Junior Management team. You will provide managerial support, help maintain customer service standards, and supervise staff on the shop floor to ensure consistent quality.

You will aim to meet and exceed sales targets, monitor service levels, and utilise in-store devices. You will also contribute to visual merchandising and assist with staff training and development as directed by Store Management.

Qualifications

• Experience supervising store staff and maintaining service standards.
• Ability to meet or exceed sales targets.
• Familiarity with visual merchandising and product placement.
• Experience in training new starters and staff development.

Responsibilities

• Provide managerial support and maintain high customer service levels.
• Supervise staff while preserving shop floor standards.
• Handle daily managerial tasks as directed by Store Management.
• Assist with product placement and visual merchandising using reports.

Skills

Customer service

Staff supervision

Sales target focus

Visual merchandising

Tools

Kiosk

Job description

Our client, JD Sports has an opening for Supervisor (Ion Orchard).

Department : Retail

Reporting to : Store Manager

JOB DESCRIPTION

Being part of the store's Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Customer Service

• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme - Observation Checklist .

Sales

• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order to maximise store sales.
• Utilise in store devices- Kiosk, making sure that the customer is offered the whole product range.
• Use reports to assist you in product placement of key selling lines, i.e. Top Sales Report, Wall Sales Report, Branch Trade Review Report.

Visual Merchandising

• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Provide assistance with the maintenance of standards on the sales floor.
• Keep stock clean and presentable at all times.

Training & Development

• Encourage personal progression throughout your store.
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel complete the relevant assessments.